Rachel Smith
Poughkeepsie,NY
Summary
Dependable Executive/Facilities Assistant with strong background working with multidisciplinary teams to optimize site maintenance and operational efficiency. Supports high standards of maintenance, security and customer service. Diligent and resourceful in solutions development, assisting in repairs and process improvements across the board.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facilities Assistant
Wraparound Services Of The Hudson Valley
09.2022 - Current
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Contacted trade-specific companies for equipment and building repair quotes.
- Monitored expenditures and recommended vendor changes to eliminate issues.
- Communicated with residential managers and facility teams regarding upcoming repairs and projects.
- Conducted regular facility inspections to identify repair needs or improvements.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Supervised employee performance, preventive maintenance, and safety.
- Managed maintenance team of 4 employees and coordinated repair schedule according to priority level.
- Managed fleet of 32 vehicles to ensure all necessary routine maintenance is completed on time as well as schedule any repairs needed.
Executive Assistant
Wraparound Services of the Hudson Valley
03.2022 - Current
- Serves as the direct assistant to the Chief Operating Officer, supporting all aspects of the Residential and Day Habilitation Department
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managers funding streams for OPWDD related programs, distributes funds as needed to qualified families and works with outside agencies and vendors to ensure all financial expenses are accurate.
- Works directly with vendors to order all medical supplies for respective programs within agency.
- Manages inventory for supplies in residential facilities on a monthly basis.
- Manages all aspects of electronic billing system for Residential and Day Program.
- Works directly with all departments to correct any issues with electronic billing for the agency.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Filed paperwork and organized computer-based information.
Residential Operations Support Assistant
Constructive Partnerships Unlimited
04.2019 - 03.2022
- • Work with all departments within in the agency to ensure the best quality of care is being provided to the individuals
- • Interviewed and hired all viable DSP and Supervisor candidates for the residential program
- • Worked with the Quality Improvement Department to follow through and train on any IRC Recommendations following an investigation
- • Work with the DDRO to complete all screenings and process all intakes/discharges for the agency
- • Implemented the Precision Care Electronic System throughout Residential and Day Program
- • Assist and cover houses as a Residential Manager for an extent of time if a manager is out for any reason
- • Assist the Residential Director in any administrative needs and assigned tasks
Direct Support Professional
ARC of Ulster Greene
05.2016 - 04.2019
- Provide care and assistance to the individual so they can perform basic tasks and functions
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Customer Service Representative
Ashley Furniture HomeStore
02.2016 - 05.2017
- Answer phones in a professional manner, providing answers when possible and transferring calls or taking messages when needed
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Education
High school diploma -
Roy C Ketcham Senior High School
Wappingers Falls, NY06.2014
Skills
- Developmental Disabilities Experience
- Medication Administration
- Interviewing
- Database Oversight
- Maintenance
- Special Projects
Certification
- AMAP, 04/01/19, 03/01/22
- CPR & First Aid, 05/01/16, 03/01/22
- SCIP, 05/01/16, 04/01/19
Assessments
- Administrative assistant/receptionist, Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting
- Medical receptionist skills, Familiar, 03/01/22, Managing physician schedules and maintaining accurate patient records
Timeline
Facilities Assistant
Wraparound Services Of The Hudson Valley
09.2022 - Current
Executive Assistant
Wraparound Services of the Hudson Valley
03.2022 - Current
Residential Operations Support Assistant
Constructive Partnerships Unlimited
04.2019 - 03.2022
Direct Support Professional
ARC of Ulster Greene
05.2016 - 04.2019
Customer Service Representative
Ashley Furniture HomeStore
02.2016 - 05.2017
High school diploma -
Roy C Ketcham Senior High School
- AMAP, 04/01/19, 03/01/22
- CPR & First Aid, 05/01/16, 03/01/22
- SCIP, 05/01/16, 04/01/19
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