Rachel Smith

• Conducted pretest procedures to gather data by operating and maintaining lensometer, auto-refractor, retinal imaging machines (OCT and Optos), and visual field analyzer for patient testing.

• Kept detailed records on patient files pertaining to any matter or interaction that required resolution.

• Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

• Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.

• Maintained inventory levels and accurate records of contact lens orders and samples.

• Accurately maintained patient records and insurance information.

• Acquainted patients with procedures and explained purpose of testing in an empathetic manor for the purpose of smooth function and cooperative patient-technician relations.

• Maintained meticulous records of patient prescriptions and follow-up visits, ensuring continuity of care.

• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.

• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions followed by keeping clear and concise records of said interactions for future reference.

• Established welcoming atmosphere by greeting each guest warmly.

• Took and relayed customer orders accurately to the kitchen.

• Assisted servers with delivering food, filling beverages and retrieving items for guests.

• Trained new staff in front-of-house procedures and customer relations.

• Helped guests at tables when in need of assistance.

• Reset tables between guests by restocking low items and wiping down surfaces.

• Verified that prepared food met standards for quality and quantity before serving to customers.

• Kept hostess station neat and clean with well-stocked supplies.

• Pleasantly interacted with customers during hectic periods to

promote fun, positive environment.

• Created wide variety of hot and cold drinks in average shifts with

consistently positive customer satisfaction.

• Cleaned counters, machines, utensils and seating areas daily.

• Controlled line and crowd with quick, efficient service.

• Operated espresso machines, blenders, commercial coffee brewers,

coffee pots and other equipment.

• Maintained regular and consistent attendance and punctuality.

• Memorized recipes for specialty coffee beverages and seasonal

offerings.

• Learned every menu preparation and numerous off-label drinks to

meet all customer needs.

• Tracked substitutions and informed customers of changes.

•Placed completed orders in labeled, temperature appropriate storage pending customer pick up.

• Selected best-quality perishable items such as meat and produce.

• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

• Operated cash register for cash, check and credit card transactions

with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items and join reward

programs.

• Restocked and organized merchandise in front lanes.

• Answered questions about store policies and addressed customer

concerns.

• Replenished sales floor merchandise and organized shelves, racks

and bins for optimal appearance

• Provided backup support for other departments when needed, showcasing versatility within the retail environment.