Rachel Smith
Chenega global protection
Atlanta
4
Certifications
26
years of professional experience
Public Safety Officer coordinating community safety, visitor support, and rapid response across a busy Midtown district. Builds trust with residents and guests while collaborating with the Atlanta Police Department on calls for service, directions, and problem resolution. Brings access control, report writing, and public-facing security experience from campus, property, and transit settings.
Work History
Armed Guard
3 Months- Process 7% of access requests during each shift while verifying credentials and visitor entries.
- Monitor CCTV footage and report suspicious activity promptly to the appropriate security contacts.
- Enforce post orders and site rules consistently to support a safe, orderly environment.
- Document incidents, concerns, and daily observations clearly for shift handoff and follow-up.
- Respond to alarms and emergencies with calm, professional communication and direct scene control.
Armed public safety officer
2 Years 8 Months- Monitored entrances and exits to verify visitors and maintain access control procedures.
- Responded to alarms and urgent calls using radio communication and established emergency response procedures.
- Enforced post orders consistently while maintaining a visible presence in patient and visitor areas.
- Supported front desk operations by greeting visitors, answering basic questions, and directing traffic appropriately.
Public Safety Officer
1 Year 6 Months- Build trust with residents and guests through consistent, courteous communication and visible daily presence in the midtown area.
- Provide clear directions and friendly assistance to support a safe, positive experience for visitors and community members.
- Collaborate with APD to escalate concerns appropriately and maintain orderly response during security-related incidents.
Security Officer
4 Years 1 Month- Controlled campus access and provided courteous front-facing service to visitors, students, and staff.
- Maintained secure building conditions through consistent patrols, door checks, and post orders enforcement.
- Handled access control procedures while supporting incident reporting and radio communication with campus personnel.
Security Guard
7 Years 1 Month- Controlled access at the public works gate, verifying identification badges and directing authorized entry.
- Documented premises activity and unusual observations to support clear shift handoffs and follow-up.
- Prevented theft and vandalism through routine patrols and quick response to suspicious activity.
Armed Guard
4 Years 7 Months- Assisted 10 passengers daily with directions to local events and landmarks while maintaining a professional public presence.
- Secured revenue transport while protecting MARTA passengers and personnel throughout assigned routes.
- Provided directions to local events and landmarks, supporting visitors with clear and courteous public guidance.
- Compiled and submitted daily activity reports with accurate incident details for security follow-up.
Armed Guard
2 Years 2 Months- Prepared 8 daily activity reports to document patrol findings and access issues.
- Controlled property access for visitors, vendors, and staff using visitor management and post orders.
- Patrolled buildings and grounds to verify doors, windows, and gates remained secure throughout each shift.
- Protected government and commercial sites from theft, vandalism, fire, and unauthorized entry with steady surveillance.
Security Screener
9 Months- Confiscated 50 prohibited items during screening shifts, supporting safe passenger flow and secure operations.
- Inspected passenger baggage carefully, following screening procedures to identify threats and maintain high safety standards.
- Documented security concerns through incident reporting, keeping supervisors informed of screening issues and irregularities.
- Applied customer service and access control procedures while directing travelers through screening areas professionally.
Education
Certificate - Data entry/Data processing
Diploma
High school diploma or GED
Skills
Cctv security surveillance
Loss prevention
Access control procedures
Incident reporting
Patrol operations
Emergency response
Property management
Customer service
Front desk operations
Visitor management
Cash handling
Microsoft Excel
Shift scheduling
Team supervision
Conflict de-escalation
Daily activity reports
CPR
First aid
Crowd control
Post orders enforcement
Radio communication
Alarm monitoring
Access control systems
Security incident investigation
Report writing
Emergency drill coordination
Certification
First Aid Certification
Personal Information
Title: Security Officer
Timeline
Armed Guard
Chenega global protection
08.2026 - CurrentRead More
Armed public safety officer
Emory Healthcare
11.2023 - 07.2026Read More
Public Safety Officer
Midtown Alliance
05.2022 - 11.2023Read More
Security Officer
Interdenominational Theological Center
04.2018 - 05.2022Read More
Security Guard
Thorpe Enterprises
10.2011 - 11.2018Read More
Armed Guard
Allegiance Security group LLC
03.2007 - 10.2011Read More
Armed Guard
Coastal
04.2001 - 06.2003Read More
Security Screener
International Protection Services
07.2000 - 04.2001Read More
Redan High School
Diploma
Read More
Warren Technical Occupational Center
Certificate from Data entry/Data processing
Read More