Rachel Smitha
Boca Raton,FL
Summary
In my professional career, it is my objective to make a positive contribution to my Employer's organization while continuing to improve my skillsets along the way. I believe that my strong interpersonal skills, my ability to multi-task when necessary, my professional demeanor and my solid artistry skills will provide the foundation from which to build a long term, loyal, evolving career.
Overview
10
10
years of professional experience
Work History
Operations Lead
USARAD Holdings Inc.
05.2017 - 11.2017
- Responsible for reaching out to hospitals, facilities and radiologists to relay information on medical cases as well as uploading faxes and other related paperwork to said cases
- Our goal is to be a middle man between the radiologists and hospitals/facilities, and to make their jobs easier so cases can be completed without any complications.
Operations Lead
Second Opinions
05.2017 - 11.2017
- Responsible for handling and processing all customer information about their previous diagnoses that they would like our radiologists’ second opinion on
- I also made sure to communicate closely with both the reading radiologist and our customers to ensure all needs were met sufficiently.
Shift Supervisor
Starbucks
Delray Beach, FL
07.2022 - Current
- Responsible for meeting food and safety regulations, customer satisfaction, having extensive knowledge on whole bean coffee(s).
Data Entry Clerk
Highland Hill
03.2021 - 07.2022
- Responsible for inputting information from the sales and management departments into spreadsheets as well as organizing information in the company’s CRM to ensure fluidity and accuracy.
Dog Walker
Wag Labs Inc.
01.2016 - 03.2021
- Responsible for feeding, bathing, walking and housing customers’ dog(s) both on demand and scheduled.
Customer Service Associate
Elite Labs
01.2019 - 04.2020
- Responsible for confirming customer’s personal information, insurance information, answering medical questions, and making outbound phone calls.
In-store Shopper
Instacart
08.2016 - 11.2018
- Responsible for fulfilling customer’s online grocery orders and requests while ensuring none of the items get damaged
- Customer satisfaction is most important so I make sure to take into account any and every request they have.
Sales Associate
Godiva Chocolatier
06.2016 - 12.2016
- Responsible for keeping stock of chocolate and merchandise within the store, making sure everything within the store is clean and meets health standard as well as doing inventory
- Also, listening to and fulfilling any customer request to ensure customer happiness.
Barista
Cup-A-Joe Coffeehaus
01.2016 - 04.2016
- Responsible for ensuring great customer satisfaction as well as making sure the cafe’s needs are met in terms of cleanliness and having all the items stocked.
Customer Service Representative
Pro-Tekt
08.2015 - 12.2015
- Responsible for speaking with customers and taking care of any questions, comments or concerns as well as troubleshooting technical issues going on with customer’s computer and/or other devices (includes but not limited to: cellphones, tablets, printers, etc.)
Barista
Starbucks
03.2014 - 06.2015
- Responsible for meeting food and safety regulations, customer satisfaction, having extensive knowledge on whole bean coffee(s).
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL12.2022
West Broward High School
12.2013
Skills
- Inventory Control
- Customer-Oriented
- Schedule Management
- Cash Handling Expertise
- Strategic Planning
- Continuous Improvement
- Training and Mentoring
- Operations Management
- Business Administration
- Document Management
- Team Building
- Attention to Detail
Professional References
- Peter Curcio, 786-423-2083 (mobile)
- Francois Durand, 561-562-1984 (mobile)
- Sorcha Miles, 954-487-8895 (mobile)
Strong Attributes
- Proficient with Microsoft Office Word, Power Point and Excel
- Outgoing, friendly, disciplined and excellent people skills
- Ability to multi-task with ease and prioritize projects when necessary
- Excellent social media skills
- Eager to learn and ambitious
- Good oral and written communication skills
- Excellent organization skills
- Well-dressed, with professional attire
References
- Robin Smith, 954-448-2320
- Jacob Lyon, 954-560-4650
- Matt Kennedy, 919-949-1001
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Data Entry Clerk
Highland Hill
03.2021 - 07.2022
Customer Service Associate
Elite Labs
01.2019 - 04.2020
Operations Lead
USARAD Holdings Inc.
05.2017 - 11.2017
Operations Lead
Second Opinions
05.2017 - 11.2017
In-store Shopper
Instacart
08.2016 - 11.2018
Sales Associate
Godiva Chocolatier
06.2016 - 12.2016
Dog Walker
Wag Labs Inc.
01.2016 - 03.2021
Barista
Cup-A-Joe Coffeehaus
01.2016 - 04.2016
Customer Service Representative
Pro-Tekt
08.2015 - 12.2015
Barista
Starbucks
03.2014 - 06.2015
Associate of Arts - Business
Broward College
West Broward High School
Similar Profiles
Lisa AdamsLisa Adams
Operations Manager at USARAD Holdings INCOperations Manager at USARAD Holdings INC
MARIA VICTORIA TOURNMARIA VICTORIA TOURN
Operations Manager at USARADOperations Manager at USARAD
Colin BuchheitColin Buchheit
Enterprise Software Developer Internship at MX Holdings: MX Holdings HeadquartersEnterprise Software Developer Internship at MX Holdings: MX Holdings Headquarters
Cole CarandangCole Carandang
Assistant Store Manager at Parlor DoughnutsAssistant Store Manager at Parlor Doughnuts
Jennifer LoftJennifer Loft
Training Specialist at The FundTraining Specialist at The Fund