Rachel Smitha
Boca Raton
Summary
Motivated and enthusiastic professional with a passion for customer service and a commitment to contributing positively to organizational success. Strong interpersonal skills, professional demeanor, and ability to multitask effectively. Skilled communicator and problem solver dedicated to creating exceptional customer experiences. Proven ability to work independently and as part of a team to achieve goals, focusing on streamlining operations to reduce costs and enhance efficiency. Demonstrates independent decision-making and sound judgment to drive success and support organizational growth. Enthusiastic about continuous learning and professional development for a loyal, evolving career.
Overview
11
11
years of professional experience
Work History
Application Support Specialist
Rayus Radiology
01.2025 - 07.2025
- Provided technical support to end-users, resolving application issues efficiently.
- Collaborated with cross-functional teams to implement software updates and enhancements.
- Analyzed user requirements to develop tailored solutions for improved application performance.
- Trained staff on new systems and features, increasing overall usage proficiency.
- Monitored system performance, identifying trends and proactively addressing potential issues.
Customer Service Representative
Precision Sciences
01.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Proficient in utilizing Salesforce CRM to manage customer relationships, track interactions, and streamline workflows.
- Coordinated the creation and shipment of genetic test kits, ensuring accuracy and timely delivery to customers.
- Possess extensive knowledge of pharmacogenetic testing, including its applications and benefits for personalized medicine.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Shift Supervisor
Starbucks
07.2022 - 01.2024
- Responsible for meeting food and safety regulations, customer satisfaction, having extensive knowledge on whole bean coffee(s).
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies
Data Entry Clerk
Highland Hill
03.2021 - 07.2022
- Responsible for inputting information from sales and management departments into spreadsheets as well as organizing information in Salesforce CRM to ensure fluidity and accuracy.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Dog Walker
Wag Labs Inc.
01.2016 - 03.2021
- Responsible for feeding, bathing, walking and housing customers’ dog(s) both on demand and scheduled.
- Provided dogs with exercise and fresh air to promote dog health.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
Customer Service Associate
Elite Labs
01.2019 - 04.2020
- Responsible for confirming customer’s personal information, insurance information, answering medical questions, and making outbound phone calls.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
In-store Shopper
Instacart
08.2016 - 11.2018
- Responsible for fulfilling customer’s online grocery orders and requests while ensuring none of the items get damaged
- Customer satisfaction is most important so I make sure to take into account any and every request they have.
Operations Lead
USARAD Holdings Inc.
05.2017 - 11.2017
- Responsible for reaching out to hospitals, facilities and radiologists to relay information on medical cases as well as uploading faxes and other related paperwork to said cases
- Our goal is to be a middle man between the radiologists and hospitals/facilities, and to make their jobs easier so cases can be completed without any complications.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
Operations Lead
Second Opinions
05.2017 - 11.2017
- Responsible for handling and processing all customer information about their previous diagnoses that they would like our radiologists’ second opinion on
- I also made sure to communicate closely with both the reading radiologist and our customers to ensure all needs were met sufficiently.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
Sales Associate
Godiva Chocolatier
06.2016 - 12.2016
- Responsible for keeping stock of chocolate and merchandise within the store, making sure everything within the store is clean and meets health standard as well as doing inventory
- Also, listening to and fulfilling any customer request to ensure customer happiness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista
Cup-A-Joe Coffeehaus
01.2016 - 04.2016
- Responsible for ensuring great customer satisfaction as well as making sure the cafe’s needs are met in terms of cleanliness and having all the items stocked.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service Representative
Pro-Tekt
08.2015 - 12.2015
- Responsible for speaking with customers and taking care of any questions, comments or concerns as well as troubleshooting technical issues going on with customer’s computer and/or other devices (includes but not limited to: cellphones, tablets, printers, etc.)
Barista
Starbucks
03.2014 - 06.2015
- Responsible for meeting food and safety regulations, customer satisfaction, having extensive knowledge on whole bean coffee(s).
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Arts - Business
Broward College
12.2022
High School Diploma -
West Broward High School
12.2013
Skills
- Customer-Oriented
- Customer service
- Critical thinking
- Data entry
- Strategic Planning
- Continuous Improvement
- Training and Mentoring
- Operations Management
- Business Administration
- Document Management
- Team Building
- Attention to Detail
- Problem resolution
- Customer support
- Data analysis
Timeline
Application Support Specialist
Rayus Radiology
01.2025 - 07.2025
Customer Service Representative
Precision Sciences
01.2024 - 11.2024
Shift Supervisor
Starbucks
07.2022 - 01.2024
Data Entry Clerk
Highland Hill
03.2021 - 07.2022
Customer Service Associate
Elite Labs
01.2019 - 04.2020
Operations Lead
USARAD Holdings Inc.
05.2017 - 11.2017
Operations Lead
Second Opinions
05.2017 - 11.2017
In-store Shopper
Instacart
08.2016 - 11.2018
Sales Associate
Godiva Chocolatier
06.2016 - 12.2016
Dog Walker
Wag Labs Inc.
01.2016 - 03.2021
Barista
Cup-A-Joe Coffeehaus
01.2016 - 04.2016
Customer Service Representative
Pro-Tekt
08.2015 - 12.2015
Barista
Starbucks
03.2014 - 06.2015
High School Diploma -
West Broward High School
Associate of Arts - Business
Broward College
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