Rachel Smith Jahnz

A platform connecting the UX process with business objectives, and streamline project goals, team communication, and work updates

• Defining the Fluxity Design System and designing Fluxity dashboards, layouts, components, and features
• Collaborating closely with stakeholders and developers in ensuring that designs exceed expectations, business objectives, and design goals

A non-profit fostering educational and job opportunities for Liberian Youth

• Providing experience design expertise and collaborating in editing front end code and web content with UDS Staff
• Streamline the current Uniting Distant Stars website with a responsive theme and various plugins increasing donations and comment activity by 50%
• Engineering a vibrant, distinct, pixel perfect, and responsive Wordpress theme thus driving visitor traffic and enhanced nonprofit and fundraising growth

A digital agency pioneering seamless and innovating digital products, solutions, and experiences for a variety of clients

• Designed human/technical interactions and created highly functional, seamless, user-friendly, responsive, and accessible designs to be used across various teams and changing digital product needs
• Translated User Research feedback into actionable, consistent, and effective user interface designs to be built, utilized, and replicated within various technical constraints
• Built empathy with users by planning, coordinating, conducting, and reporting results from User Research initiatives to improve user interaction, business, and additional desired outcomes
• Worked closely with other designers, researchers, developers, team leaders, and product management and team members in ensuring that the user experience exceeds business expectations and design goals
• Collaborated with Human-Centered Design (HCD) team members in charting, planning, and implementing objectives and key results (OKRs) of DesignOps (Design Operations) and developed ResearchOps (Research Operations) strategies to grow business impact and organizational objectives

As a wing of UnitedHealth Care, Optum is a technology firm determined to streamline healthcare with innovative solutions

• Measured and Analyzed multiple heuristics of UX/UI elements on Optum Developer website for improvement
• Recruited users for testing and conducted user feedback sessions
• Compiled and delivered user feedback data and next steps on quarterly research plans to my superiors

A national bank aiming to deliver the best banking experiences to its customers

• Designed a Wealth Management platform to be used by thousands of Wells Fargo clients nationwide
• Collaborated with various business analyst and marketing teams to uncover user insights and translate business needs into accessible, approachable experience and interface designs

Americorps is a National Service program aiming to improve communities through local initiatives and nonprofits

• Identified the need to redesign and improve Northstar Assessment’s Flash-based modules and presented the project idea to colleagues and partnered with Literacy MN education directors (who host Northstar Assessments)
• Lead a group of three colleagues in gathering user feedback from three Twin Cities nonprofits and conducted user testing sessions
• Synthesized and rapidly delivered user feedback to Literacy MN, which helped improve the look and feel of skills-building modules taken by tens of thousands of users annually

An electronics and accessories store committed to providing exceptional service for customers both in store and online

• Coordinated and scheduled employee testing sessions, increasing harmonious communication between UX and Best Buy retail teams
• Transcribed and compiled Best Buy employee feedback to distill actionable insights for Best Buy’s research and development teams
• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.

• A platform looking to raise funds for nonprofits and initiatives by watching content, donation and other user-lead group events