RACHEL SOWERS
Summary
Experienced and detail-oriented Patient Access Coordinator with a strong ability to efficiently manage patient intake and optimize administrative procedures. Skilled at facilitating patient flow and improving scheduling efficiency to ensure smooth operations. Demonstrating expertise in patient registration, scheduling, and insurance verification, contributing to seamless and streamlined processes. Committed to delivering exceptional patient care by effectively coordinating all aspects of the patient access experience.
Overview
13
13
years of professional experience
Work History
Patient Access Coordinator II
Ohio State Wexner Medical Center Patient Contact Center
03.2021 - Current
- Answer inbound telephone calls from patients and address their scheduling needs, concerns and questions
- Arrange patient referrals and enter proper and detailed documentation into the Epic system for department communication
- Provide exceptional customer service with maintaining an above average quality assurance score
- Accurately utilize physician’s templates to schedule patients
- Work efficiently in a timely manner to provide excellent customer service while accurately scheduling the patient
- Show empathy towards patients when a patient is upset and diffuse and provide a solution to fix the problem
- Trained new employees in the Epic system and taught them how to appropriately schedule appointments, testing and document appropriately
- Willingly trained and took on 3 additional scheduling lines to expand knowledge of other departments
Patient Access Coordinator II/Surgery Scheduler/Lead Float
THE JAMES CANCER HOSPITAL
11.2018 - 03.2021
- Company Overview: Columbus, Ohio
- Planned and scheduled all patient appointments from coordinating imaging, labs and physician appointments
- Scheduled and arranged patient referrals in a relevant time frame
- Managed and scheduled all surgery cases, pre-op and gathered detailed surgery information for the patient
- Responded to patient inquiries and needs in a timely manner
- Created scheduling tips to share with the team to ensure patient appointments were scheduled appropriately
- Grew and built relationships with patients and team members
- As a JPAS unit council member, helped to create team-building ideas, including fundraisers, to get the team involved and build relationships with each other
- Addressed team challenges with management to make sure issues and concerns were resolved to create a better work environment
- Floated to other departments around the hospital when they were short-staffed, to help when needed
- Columbus, Ohio
Patient Access Coordinator I
OHIO STATE OUTPATIENT CARE CENTER
06.2016 - 11.2018
- Company Overview: Lewis Center, Ohio
- Answered phones and assisted patients in scheduling appointments and addressing questions and concerns
- Welcomed the patient upon arrival, checked patient in, and made sure all appropriate documents were given to the patient and uploaded in the chart
- Arranged patient referrals and entered proper detailed documentation into the EPIC system for department communication
- Trained new employees to properly scan documents, answer phones, document appropriately, check in patients and schedule patient referrals
- Performed office closing duties, Collected Co-payments by cash, check, or credit card and compiled daily financial records as well as prepped all documents needed for the following day
- Lewis Center, Ohio
Childcare Provider
WILSON HOUSEHOLD
06.2012 - 06.2016
- Company Overview: Columbus, Ohio
- Coordinated and transported children to scheduled appointments and after school activities
- Created projects and games to engage children and provide learning
- Prepared meals and oversaw all daily activities
- Columbus, Ohio
Customer Service Representative
SAFELITE AUTOGLASS
05.2015 - 08.2015
- Company Overview: Columbus, Ohio
- Professionally assisted policy holders on filing a claim and resolving issues
- Quickly and efficiently entered automobile information into database system
- Located and contacted glass shops in the insured’s area to fix their damaged vehicle
- Columbus, Ohio
Shift Leader
JERSEY MIKE’S SUBS
05.2012 - 05.2014
- Company Overview: Columbus, Ohio
- Managed customer relations and issues
- Responsible for money handling and deposits
- Trained new hires
- Maintained inventory counts
- Columbus, Ohio
Education
High School Diploma -
Olentangy Liberty High School
Powell, OH06-2012
Skills
- EPIC experience
- HIPAA compliance
- Patient registration and admissions
- Insurance verification
- Appointment scheduling
- Phone and email etiquette
- Multitasking
- Strong organization
- Medical terminology
- Quality assurance
- Referral coordination
- communication
- Time management
- Attention to detail
- Caring and empathetic
- Active listening
Timeline
Patient Access Coordinator II
Ohio State Wexner Medical Center Patient Contact Center
03.2021 - Current
Patient Access Coordinator II/Surgery Scheduler/Lead Float
THE JAMES CANCER HOSPITAL
11.2018 - 03.2021
Patient Access Coordinator I
OHIO STATE OUTPATIENT CARE CENTER
06.2016 - 11.2018
Customer Service Representative
SAFELITE AUTOGLASS
05.2015 - 08.2015
Childcare Provider
WILSON HOUSEHOLD
06.2012 - 06.2016
Shift Leader
JERSEY MIKE’S SUBS
05.2012 - 05.2014
High School Diploma -
Olentangy Liberty High School
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