Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Quote
Work Preference
Websites
Timeline
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Rachel Stacy

Rachel Stacy

Joint Base Lewis McChord,WA

Summary

Experienced Customer Care Manager with a strong record of delivering outstanding customer service. Known for adaptability and unwavering dedication to exceptional support. Skilled in effectively addressing customer inquiries and resolving issues promptly. Demonstrated success in consistently achieving high levels of customer satisfaction. Seeking opportunity to apply expertise and contribute to the success of a customer-centric organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Manager

Planet Fitness
04.2023 - Current
  • Opens and/or closes facilities by locking/unlocking doors, and setting security systems
  • Issues/receives recreational equipment to pre-authorized users
  • Collect fees as required
  • Checks and prepares equipment for customers, explains use, and monitors proper usage
  • Cleans recreation equipment, supplies and facility area, operates equipment and performs self-help maintenance on facilities and equipment, performs general housekeeping to make facilities/playing fields/pools/outdoor courts ready for use
  • Prepares lists for supplies and equipment due to demand or need, monitors inventories and number and condition of items on hand
  • Coordinates with program staff to ensure adequate equipment is available in sufficient time to conduct program activities, inspects equipment when turned in and collects pre-set fees for damages
  • Lead a staff of 9 or more employees
  • Lead and reviewed work assignments on a daily, weekly, or monthly basis
  • Set the standard of work to be performed
  • Trained current and/or new employees
  • Served as a recreation manager in support of recreational activities applying an ongoing and updated knowledge of recreational activities and skills in the use of recreation materials, and facilities
  • Planned, conducted, and publicized various sponsored events, social activities, tournaments and related functions
  • Performed other job-related duties as assigned
  • Self-motivated, with a strong sense of personal responsibility.

Content Creator

Built Bar
12.2022 - Current
  • Applied current editing and photography tools to tell great stories .
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
  • Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
  • Engaged with audiences [over 25,000 followers] to create memorable experiences at live performances.

Manager

Castle Manor
04.2017 - 12.2021
  • Coordinate with 15 housekeeping staff members to ensure guest rooms are properly cleaned and prepared for new arrivals
  • Manage guest complaints and resolve issues in a timely manner to ensure guest satisfaction and maintain a positive reputation for the Castle Manor Inn
  • Greet and assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
  • Ensure the safety and security of guests and the property during the night shift
  • Assist in the development and implementation of new guest services and amenities to enhance the overall guest experience and attract new customers
  • Supervise and train new night receptionists and ensure employees are knowledgeable and proficient in all aspects of their role
  • Manage the inventory of supplies and equipment needed for guest services, ensuring that there is an adequate stock at all times to meet guest needs and expectations

Store Manager

Baldridge and Son
02.2012 - 01.2017
  • Assisted in developing and implementing strategies to increase sales and improve customer satisfaction.
  • Developed and implemented training programs for 8-10 new employees.
  • Trained and mentored new employees ensuring equipment with the skills and knowledge to provide excellent customer service.
  • Plan and organize employee schedules to ensure proper coverage and efficient operation of the store.
  • Manage and oversee the inventory and stock levels to ensure adequate supply and minimize out-of-stock situations.
  • Implement marketing strategies to attract new customers and increase brand awareness.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Bachelor of Arts - Social Work

Southern New Hampshire University
New Hampton, NH
01.2026

Bachelor of Science - Psychology

Fayetteville State University
Fayetteville, NC
01.2024

Associate's degree - Social Work

Fayetteville State University
Fayetteville, NC
09.2023

Skills

  • Customer Service
  • Microsoft Office
  • Communication skills
  • Data entry
  • Phone etiquette
  • Crisis Intervention
  • Analysis skills
  • Leadership
  • Conflict management
  • Supervising experience
  • Marketing
  • Sales

Certification

Driver's License

  • Mental Health First Aid Certification – Mental Health First Aid USA.
  • CPR/AED Certification

Affiliations

  • A21 Volunteer
  • Stop Soldier Suicide
  • Habitat For Humanity Volunteer
  • The Children's Home Society
  • Peer Support Group Leader

Quote

Many of life's failures are people who did not realize how close they were to success when they gave up.
Thomas Edison

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePaid time off

Websites

Timeline

Team Manager

Planet Fitness
04.2023 - Current

Content Creator

Built Bar
12.2022 - Current

Manager

Castle Manor
04.2017 - 12.2021

Store Manager

Baldridge and Son
02.2012 - 01.2017

Bachelor of Arts - Social Work

Southern New Hampshire University

Bachelor of Science - Psychology

Fayetteville State University

Associate's degree - Social Work

Fayetteville State University

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Rachel Stacy