Rachel Stanford

• Oversee operations for more than 30 staff members.
• Oversee operations for the front desk, bell/valet, and audit shifts.
• Coordinate and optimize team schedules to enhance productivity.
• Enhance staff morale and engagement levels.
• Build and maintain productive relationships with employees.
• Oversee recruiting, interviews, and new employee hiring.
• Oversee day-to-day business functions effectively, ensuring compliance with company policies and procedures.
• Contribute to a dynamic revenue management team.
• Deliver exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
• Ensure that all guest requests are handled promptly and efficiently.
• Assist with front office operations during busy seasons, including check-ins, check-outs, reservations, parking cars, bell runs, and payment collections.
• Resolved escalated complaints to ensure customer satisfaction.
• Resolve billing and folio issues.
• Address and troubleshoot operational problems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Work with all other departments to provide excellent customer service.
• Hotel Boulderado Ambassador - promote our brand, restaurants, and hotel. Engage with employees and clients regarding the history of the property.

• Own and operate a fine dining Italian restaurant with my husband.
• Co-responsible for all aspects of restaurant leadership and management.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Provided leadership support for team members through coaching and mentorship programs.
• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
• Set pricing structures according to market analytics and emerging trends.
• Developed business plan and budget to maximize profitability.
• Calculated net income and adjusted strategies to increase income and bottom-line profits.
• Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

• Oversaw all aspects of daily operations for a dog boarding, daycare, grooming, and retail facility.
• Responsible for inventory, maintenance, marketing, budgeting, meeting financial expectations, keeping labor percentages within a set budget, revenue management, and general facility upkeep.
• Managed 20 or more employees. Responsible for all employee interactions, including hiring, training, terminations, and all other HR-related issues.
• Increased profits by 20%.
• Oversaw client satisfaction and was responsible for the daily care of more than 100 dogs.
• Reported to an off-property parent company, with little supervision or support.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Mitigated business risks by working closely with staff members and assessing performance.
• Monitored progress by establishing plans, budgets and measuring results.
• Managed 30+ employees who provided daily care for animal shelter residents.
• Created and implemented all shelter protocols for feeding, illness treatment, medication administration, and impound procedures.
• Humanely euthanized animals.
• Restrained and managed, scared, fractious, and feral animals.
• Responsible for all daily care decisions in a large shelter environment.
• Managed "specialty" staff, including veterinarians, animal control officers, adoption counselors, and kennel technicians.
• Created and implemented a volunteer program.
• Created and implemented a behavior assessment protocol.
• Reported directly to county commisioners.
• Increased overall adoptions and decreased euthanasia rates.

Held various positions within the veterinary and animal care field. References and specifics are available upon request.

• Veterinary technician
• Surgical technician.
• Exam room assistant.
• Veterinary clinic receptionist.
• Kennel Technician.
• Veterinary Assistant

• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Created and optimized employee schedules for shift coverage.
• Ensured compliance with safety regulations and company policies.
• Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
• Managed the front desk, bell desk, reservations, concierge, pbx operators, elevator attendants, valet drivers, and night auditors.
• Responsible for all hotel operations from 3pm-11pm.
• Responsible for ensuring both guest and employee satisfaction.
• Hired as a PBX operator and was promoted frequently.