Rachel Stark
Sacramento,CA
Summary
Reliable and upbeat Sales Woman successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
BDC Agent
Capital City Honda
10.2023 - Current
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Developed strong business relationships to provide service and value beyond customer expectations.
Car Saleswomen
Future Honda
10.2022 - 10.2023
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Answered telephone and email inquiries from potential customers.
- Mentored junior sales staff members, sharing best practices to help them achieve success in their roles quickly.
- Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
Appliance Sales Specialist
The Home Depot Inc
12.2021 - 10.2022
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Drove team revenue totals by bringing in top sales numbers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Crew Member
Carl's Jr
02.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
Aged Care Worker
Sweet Home Senior Care
03.2021 - 08.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Office Assistant
Thompson Rose Chapel
03.2020 - 02.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
High School Diploma -
River City High School
West Sacramento, CA06.2022
Skills
- Customer Service and Assistance
- Price Negotiation
- Safety and Cleanliness Standards
- Vehicle Auctions
- Strong Communication and Interpersonal Skills
- Customer Service
- Appointment Scheduling
Timeline
BDC Agent
Capital City Honda
10.2023 - Current
Car Saleswomen
Future Honda
10.2022 - 10.2023
Appliance Sales Specialist
The Home Depot Inc
12.2021 - 10.2022
Aged Care Worker
Sweet Home Senior Care
03.2021 - 08.2021
Crew Member
Carl's Jr
02.2021 - 12.2021
Office Assistant
Thompson Rose Chapel
03.2020 - 02.2021
High School Diploma -
River City High School
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