Rachel Starkey
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operations Manager
The Starkey Law Group
10.2020 - Current
- Supervises staff and keeps employees compliant with company policies and procedures.
- Empowers employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducts performance reviews, identifying areas for improvement and developing action plans to address them.
- Introduces new methods, practices, and systems to increase efficiency around the firm.
- Facilitates hiring, onboarding, and training of new hires.
- Manages staff training initiatives aimed at optimizing the team's skillset to meet industry demands.
- Achieves higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increases revenue by streamlining operations.
- Analyzes processes to identify potential bottlenecks in operations workflow.
- Implements process improvement to shape organizational culture, and optimize procedures for higher efficiency to help the firm evolve and grow.
Accounting Associate
Fulton County Clerk Of Superior Court
07.2019 - 10.2020
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Contributed to the successful completion of special projects as assigned by the Chief Deputy Clerk.
- Provided exceptional customer service while addressing client inquiries regarding their financial matters in a timely manner.
- Managed vault by verifying the accuracy of cash transactions.
- Handled large volumes of currency securely while adhering to established security protocols, reducing risk of loss or theft.
- Received checks for deposits, entered information into database and issued receipts.
Tax Tag Clerk
Fulton County Tax Commissioner's Office
03.2018 - 07.2019
- Utilized strong communication skills to explain complex regulations clearly and concisely to diverse clientele.
- Provided exceptional customer service by quickly resolving issues related to vehicle titles, registrations, and license plates.
- Ensured a smooth workflow by effectively managing multiple tasks simultaneously without compromising on quality or attention to detail.
- Maintained professionalism in dealing with challenging situations, handling escalated concerns diplomatically and effectively.
- Boosted employee retention by conducting engaging and interactive training sessions.
Shift Manager
Princi Italia
03.2015 - 08.2017
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
Education
Associate of Arts - Culinary Arts
Gwinnett Technical College
Lawrenceville, GA12.2017
Bachelor of Arts - Business Management
Howard University
Washington, DC05.2013
Skills
- Team Leadership
- Employee Motivation
- Customer Service
- Employee relations
- Conflict resolution
- Planning and Implementation
Timeline
Operations Manager
The Starkey Law Group
10.2020 - Current
Accounting Associate
Fulton County Clerk Of Superior Court
07.2019 - 10.2020
Tax Tag Clerk
Fulton County Tax Commissioner's Office
03.2018 - 07.2019
Shift Manager
Princi Italia
03.2015 - 08.2017
Associate of Arts - Culinary Arts
Gwinnett Technical College
Bachelor of Arts - Business Management
Howard University
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