Rachel Steen M.B.A, R.N
Rochester,MN
Summary
Nurse leader with 8+ years of experience who has found a passion in multifaceted communication, diversifying education, and bringing value to all aspects of healthcare, including both the patient and employee experience. Knowledgeable with working in multidisciplinary teams, improving quality and care, providing education, and creating ideas and strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nurse Manager
Mayo Clinic's Charter House Supportive Living
09.2022 - Current
- Provide direct coaching and monitoring to 50+ staff
- Responsible for all Supportive Living staff recruiting/interviewing, onboarding, education facilitation, ongoing team building, and conflict resolution
- Creates ideas for staff development, facility growth, and improvement in patient/resident satisfaction
- Implementation of Quality Improvement projects to enhance performance, safety, and compliance with regulatory standards for both staff and patients
- Frequent communication with families to address care, and concerns, and assess their loved one's ongoing needs - effectively balancing personability with professionalism
- Education and teaching through various outlets to communicate new/addended practices and quality measures to multidisciplinary team
- Direct multidisciplinary communication with physicians, hospice, social work, and recreational therapists to ensure adequate engagement for all residents and families
- Worked in tangent on unit as nurse or in CNA (Certified Nursing Assistant) capacity as needed based on demands of the unit
- If not working directly with residents/patient care, I would work alongside nurse or CNAs to find solutions to problems, challenges, or new changes
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Responsible for assisting in organizing transitions between care venues and doing comprehensive assessments on residents to ensure all their care needs are met
- Worked cohesively with other leadership roles such as education coordinator, QAPI specialist, administrative services, and business to create a solid foundation for all employees of Charter House
- Assist to manage community infection prevention and mediation of infectious outbreaks
- Policy management: assist with other leadership staff to create and define policies that match the values and needs of Charter House and/or Mayo Clinic
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
Registered Nurse
Mayo Clinic
05.2019 - 09.2022
- Provided inpatient care to patients in the Internal Medicine and Family Medicine discipline (including some pediatric patients)
- Responsible for caring for 2-6 patients at any given time depending on acuity
- Administered and monitored medications, facilitate dismissals, coordinate care, and assess for acute and critical changes in the patient
- Acted in the role of charge nurse > responsible for assisting the unit nurse with care and questions, coordinating staffing to ensure safe patient-to-staff ratios, direct contact with supervisors to report unit conditions and needs, and assuring happiness/satisfaction in both staff and patients
- Preceptor for new staff members, working to directly teach and guide others
- Responsible for monitoring and critiquing other's charting, assessments, communication, and time management
- I served as a consistent and reliable resource for policies and any other questions
- Performed as a COVID monitoring nurse during summer of 2020
- Remotely monitored patients who were COVID (+), assessing their vitals and symptoms
- Instruct and educate patients on how to manage their illness at home or advise them when to seek emergency care
- Organize welfare checks on some patients.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Registered Nurse
Piedmont Healthcare
01.2017 - 01.2019
- Provided inpatient care in a Medical/Surgical setting
- Responsible for caring for 6+ patients, administering and monitoring medications, maintaining patient safety, and using critical thinking skills to provide the best care.
Education
Master of Business and Administration -
University of West Georgia
Carrollton, GA01.2020
Bachelor of Science in Nursing -
Georgia State University
Atlanta, GA01.2017
Skills
- Patient Care Oversight
- Attention to Detail
- Staff Coaching and Mentoring
- Department management
- Emergency Response
- Conflict Management
- Patient education and advocacy
- Behavioral interventions and de-escalation/restraints
- Electronic charting expertise
- Discharge Planning
- Training staff
- Scheduling and timecard management
- Cardiac monitors
- Chronic Disease Management
- Compliance Oversight
- Medication Administration
- Quality controls
Affiliations
- • Member of the American Nurses Association
- • Member of Sigma Theta Tau
Certification
- Licensed Registered Nurse [MN]
- BLS Training Certified
Timeline
Nurse Manager
Mayo Clinic's Charter House Supportive Living
09.2022 - Current
Registered Nurse
Mayo Clinic
05.2019 - 09.2022
Registered Nurse
Piedmont Healthcare
01.2017 - 01.2019
Master of Business and Administration -
University of West Georgia
Bachelor of Science in Nursing -
Georgia State University
- Licensed Registered Nurse [MN]
- BLS Training Certified
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