Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Rachel Steenstra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate candidate willing to take on new role within company to grow my knowledge and experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Optical Technician 1

Thorlabs
06.2021 - Current
  • Preforming job duties efficiently while maintaining a productive pace to insure delivery dates are met. Included but not limited to Optical Contacting, Deblocking, Surface Grinding.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained compliance with regulatory standards and safety requirements.
  • Applied critical thinking and research to address complex issues.
  • Organized work to meet demanding production goals.
  • Cultivated productive working relationships with colleagues.
  • Managed inventory levels of reworkable parts efficiently, reducing delays due to lack of material.
  • Maintained inventory of supplies in Polishing Room to insure all needed items are in stock.

Sales Associate

7 Eleven
07.2020 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Deli Manager

Greenlife Market
03.2019 - 07.2020
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Bartender

Fetch Bar And Grill
08.2016 - 02.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Service Professional

Long Horn Steakhouse
02.2012 - 06.2016
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
  • Increased customer loyalty through personalized attention and genuine care for their needs.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

High School Diploma -

Porter Ridge High School
Indian Trail, NC
06.2008

Skills

    Customer Service

    Optical Measurements

    Attention to Detail

    Works Well Under Pressure

    Multitasking and Organization

    Written/Verbal Communication

    Work Planning and Prioritization

    Workload Management

    Deadline-oriented

    Team Training

    Relationship Building

Hobbies

  • Geocaching / Hiking
  • Art / Crafting
  • Photography

Timeline

Optical Technician 1

Thorlabs
06.2021 - Current

Sales Associate

7 Eleven
07.2020 - 05.2021

Deli Manager

Greenlife Market
03.2019 - 07.2020

Bartender

Fetch Bar And Grill
08.2016 - 02.2019

Service Professional

Long Horn Steakhouse
02.2012 - 06.2016

High School Diploma -

Porter Ridge High School

Similar Profiles

CREATE PROFILE
Rachel Steenstra