Rachel Stephens
Griffin,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Louise's cafeteria
Griffin, GA
09.2022 - Current
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Line Worker and Server
Louise's cafeteria
Griffin, GA
08.2019 - Current
- Assisted in resolving any complaints from customers in a timely manner.
- Ensured compliance with health codes and regulations regarding food handling, storage, preparation and service.
- Maintained a clean work station and ensured the safety of all employees.
- Regularly checked temperatures of hot and cold food items to ensure they were maintained at safe levels throughout service hours.
- Assisted with the preparation of line items such as salads, sandwiches and desserts.
- Organized supplies for efficient stocking on the line.
- Greeted customers, took orders and served food.
- Responsible for accurate portioning of food items into containers for delivery or pick-up orders.
- Rotated stock regularly to maintain freshness of product.
- Displayed an attitude of professionalism when interacting with customers or fellow employees.
- Kept up-to-date on menu changes and specials offered each day to better serve customers' needs.
- Operated cash registers accurately and efficiently while providing excellent customer service.
- Stocked shelves with appropriate inventory for efficient restocking during busy times.
- Provided friendly customer service by engaging in conversations with guests while taking their orders.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Received food orders from individuals and explained offerings.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Set up, restocked and cleaned dining areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Operated cash register to process cash, check, and credit card transactions.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored inventory to keep adequate stock of food items and supplies.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained safe food handling practices to prevent germ spread.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Piece Sorter/Warehouse Packer
The Reserves Network/PVH Warehouse
McDonough, GA
05.2017 - 09.2019
- Identified any issues regarding product labels, sizes, colors during the sorting process.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
- Collaborated with other sorters in order to meet daily production goals.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Performed quality control checks on all sorted items before packing them away.
- Utilized RF scanners to scan barcodes on products for tracking and inventory management purposes.
- Organized sorted items into designated areas for further processing or shipment.
- Followed established safety procedures while operating machinery.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Communicated effectively with fellow sorters about workloads and progress updates.
- Kept work area clean and organized at all times.
- Loaded and unloaded boxes from conveyor belts onto pallets for transport purposes.
- Ensured that all safety guidelines were strictly followed at all times.
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Stacked finished product boxes onto pallets safely without causing damage.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Transported picked products to packing area and verified proper packaging, sealing and labeling.
- Communicated effectively with supervisors to report any issues or discrepancies.
- Assisted in loading and unloading items from delivery trucks.
- Fulfilled and organized orders to foster accurate and efficient delivery process.
- Counted products manually or electronically to transfer into sorting systems.
- Ensured compliance with health and safety regulations during all sorting processes.
- Managed time effectively to meet or exceed sorting targets and deadlines.
- Participated in regular training sessions to improve sorting techniques and safety practices.
- Sorted pallets, boxes or other material by hand to maintain order.
- Used smartphones and handheld devices to sort, scan and prepare orders.
Apparel Sales Associate
Academy Sports + Outdoors
McDonough, GA
05.2016 - 10.2017
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Greeted customers upon entering the store to ensure they had a positive shopping experience.
- Maintained a neat and orderly appearance of the store merchandise.
- Conducted visual inspections of all incoming merchandise for damages or defects prior to displaying it on the sales floor.
- Identified customer complaints or issues and provided prompt solutions to resolve them.
- Implemented promotional strategies to increase sales volume through effective merchandising techniques.
- Created displays within the store that highlighted seasonal trends or promotional deals.
- Tracked down hard-to-find apparel items for customers who requested them.
- Provided advice on fashion trends in order to help customers make informed decisions when purchasing apparel items.
- Provided detailed product knowledge to customers regarding fabric, fit, styling and care instructions.
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Managed inventory levels by restocking shelves with new merchandise as needed.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Audited inventory to identify and correct discrepancies.
- Merchandised and signed apparel areas with consistent visual merchandising approach.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Greeted customers promptly to engage and assist with apparel needs.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Spalding High School
Griffin, GA05-2013
Skills
- Employee Scheduling
- Product and service knowledge
- Sales monitoring
- Sales Growth
- Policy Enforcement
- Staff Development
- Customer Relationship Management (CRM)
- Microsoft Office expertise
- Money Handling
- Retail Operations
- Team motivation
- Customer Relations
Affiliations
- Scuba Diving
- Spending time with my dogs
- traveling
Timeline
Assistant Manager
Louise's cafeteria
09.2022 - Current
Line Worker and Server
Louise's cafeteria
08.2019 - Current
Piece Sorter/Warehouse Packer
The Reserves Network/PVH Warehouse
05.2017 - 09.2019
Apparel Sales Associate
Academy Sports + Outdoors
05.2016 - 10.2017
High School Diploma -
Spalding High School
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