Rachel Stevens
Summary
Experienced business manager, excelling in administrative support and operations management. Proven track record in enhancing profitability, process efficiency, and customer satisfaction. Skilled in effective communication and problem-solving. Committed to driving organizational success through strategic improvements and team leadership.
Overview
25
25
years of professional experience
Work History
Coordinator III
Cleveland Clinic
05.2019 - Current
- Administrative support for the Director of Cardiovascular Outcomes Registries and Research Department
- Manage calendars, arrange travel, maintain documentation, and support research department events
- Editorial process assistance for study manuscripts
General Manager
Feetz Enterprises LLC
11.2011 - 05.2019
- 2015 Promoted from Store Manager to General Manager
- 2015-2016 opened 2 additional stores
- Responsibilities: hiring, staff development, payroll, auditing, bookkeeping, reporting and analysis
- Developed process improvements and implemented new technology that led to better labor efficiency, safety, cost savings, and customer experience
Store Manager
The Minney Group
Akron, OH
01.2003 - 11.2011
- Promoted from Sales Associate to Assistant Manager, and then to Store Manager within 2 years
- Produced double-digit percentage annual increases in gross sales while improving customer satisfaction and inventory growth
- Responsibilities included training, scheduling, inventory management, audits, report analysis, troubleshooting
Branch Office Administrator
Edward Jones Investments
04.2001 - 11.2002
- Client account service, trade processing, local marketing.
Education
Bachelor of Arts - Business Administration
Malone University
Canton12-2000
Skills
- Administrative leadership
- Business development
- Customer relationship management
- Data and report analysis
- Financial management
- Payroll and timecard processing
- Regulatory compliance
- Strong interpersonal, verbal, and written communication skills
Timeline
Coordinator III
Cleveland Clinic
05.2019 - Current
General Manager
Feetz Enterprises LLC
11.2011 - 05.2019
Store Manager
The Minney Group
01.2003 - 11.2011
Branch Office Administrator
Edward Jones Investments
04.2001 - 11.2002
Bachelor of Arts - Business Administration
Malone University