Rachel Stiles
Murphy,NC
Summary
Dynamic Senior Veterinary Nurse with extensive experience at Tri-State Spay/Neuter and Veterinary Clinic, recognized for enhancing patient care through efficient triage processes and exceptional communication skills. Proven ability to mentor staff and streamline operations, ensuring compliance and high-quality service while fostering strong client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Veterinary Nurse
Tri-State Spay/Neuter and Veterinary Clinic
Murphy, NC
01.2023 - Current
- Supervised patient care and treatment protocols for surgical and medical cases.
- Mentored junior veterinary nurses, enhancing team knowledge and skill levels.
- Implemented efficient triage processes to improve patient intake workflow.
- Administered anesthesia and monitored vital signs during surgical procedures.
- Managed inventory of medical supplies, ensuring availability and compliance standards.
- Streamlined appointment scheduling system to reduce wait times for clients.
- Coordinated seamless communication between front office staff, veterinary technicians, veterinarians, and clients for optimal patient outcomes.
- Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
- Increased client satisfaction by delivering compassionate and attentive care to both patients and pet owners during consultations.
- Collaborated with veterinarians to create individualized treatment plans tailored to each patient''s needs and condition.
- Implemented filing systems and maintained accurate records to enhance information retrieval.
- Developed and enforced office policies to improve compliance and operational standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Work closely with owners and management to budget for office, save money and maximize efficiency.
Senior Veterinary Nurse
Andrews Veterinary Hospital
Andrews, NC
08.2011 - 01.2023
- Assisted in administering medications and vaccines to various animal species.
- Monitored animal vital signs during surgical procedures and recovery periods.
- Managed laboratory tests, including blood work and urinalysis, ensuring accurate results.
- Educated pet owners on post-operative care and preventative health measures.
- Trained junior technicians on best practices for animal handling and care protocols.
- Coordinated with veterinarians to develop treatment plans for hospitalized animals.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Education
Certificate - Practice Management
VetGirl Online
Associates of Science - General Studies
Tri-County Community College
Murphy, NCAssociate of Science - General Business
Ashwoth College
Skills
- Excellent communication skills with staff and clients
- CPR/First Aid Certified
- Previous certified NC First Responder (certification expired)
- Ability to multi task and adjust quickly to protocols
- Inventory and ordering management
-Efficient in multiple practices management software
-Efficient in Microsoft Word
-Strong attention to detail
-Excellent communication skills with staff and clients
Certification
-First Aid and CPR Certified
-NC Public Notary
Additional Information
References
-Dr. Jackie Paritte, DVM
(732) 236-8089
-Dr. Fran Cipullo, DVM
(706) 889-0074
-Megan Loving
(828) 361-8524
Timeline
Senior Veterinary Nurse
Tri-State Spay/Neuter and Veterinary Clinic
01.2023 - Current
Senior Veterinary Nurse
Andrews Veterinary Hospital
08.2011 - 01.2023
Certificate - Practice Management
VetGirl Online
Associates of Science - General Studies
Tri-County Community College
Associate of Science - General Business
Ashwoth College