Overview
Work History
Education
Skills
Timeline
Generic

Rachel St. Onge

Manchester,CT

Overview

13
13
years of professional experience

Work History

Emergency Dispatcher

East Hartford Police Department
06.2017 - Current
  • Receive emergency and non-emergency calls, gather relevant information and provide instructions to callers. Prioritize calls based on severity and urgency.
  • Utilize crisis intervention and de-escalation techniques via phone and establish a trusting and cooperative relationship with callers.
  • Dispatch police, fire, and medical resources to calls for service, monitor and track responding units and relocate as necessary.
  • Update responders with new information as well as research background and criminal history of involved parties and addresses.
  • Enter warrants, missing persons, stolen vehicles, protective orders and other reports into state and national criminal databases.
  • Coordinate with other emergency and utility organizations to provide services and reduce hazards during critical incidents such as house fires, motor vehicle accidents, and gas leaks.
  • When appropriate, direct citizens to non police resources including, but not limited to, town hall, civil and criminal court, animal control, 211, Department of Children and Families, and various mental health programs.
  • Maintain diligent records of citizen contact, report entry, call logs, and unit activity.
  • Broadcast pertinent criminal and public safety information to other towns, as well as receive broadcasts from surrounding agencies and disseminate to local personnel.
  • Operate at minimum ten unique programs at once on six to eight different computer monitors, depending on assigned position.
  • Train new employees on various positions and programs, write daily observation reports and give feedback on training progress.
  • Participate in peer support program that offers support and services to employees regarding a wide variety of issues.

Food Service Clerk

Big Y World Class Market
08.2014 - 05.2017
  • Opened Food Service department and prepared all stations each day.
  • Operated sandwich station and pizza shop.
  • Restocked and organized display cases daily.
  • Operated rotisserie machine, pizza oven, conventional oven, and deep fryers.
  • Placed weekly orders for products and supplies based on usage and specials/promotions.
  • Decorated department for holidays and events.
  • Ensured food was cooked and stored up to code in line with federal sanitation and food safety standards.
  • Provided exceptional customer service while ensuring daily tasks were completed.

Server

Red Rock Cafe
08.2010 - 07.2014
  • Worked take out counter, hostess stand, serving room, and bar area.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Accommodated large groups and parties in timely and efficient manner.
  • Participated in promotions and holiday special events.
  • Stocked supplies in both front of house and kitchen.

Education

Associate of Arts - General

Manchester Community College
Manchester, CT
05.2017

Some College (No Degree) - Mathematics

Eastern Connecticut State University
Willimantic

Skills

  • Conflict Resolution
  • Active Listening
  • Attention to Detail
  • Complex Problem-Solving
  • Multitasking
  • Quick Decision Making
  • Customer Service
  • Typing
  • Telecommunication

Timeline

Emergency Dispatcher

East Hartford Police Department
06.2017 - Current

Food Service Clerk

Big Y World Class Market
08.2014 - 05.2017

Server

Red Rock Cafe
08.2010 - 07.2014

Associate of Arts - General

Manchester Community College

Some College (No Degree) - Mathematics

Eastern Connecticut State University

Similar Profiles

CREATE PROFILE
Rachel St. Onge