Rachel Strait
Flower Mound,TX
Summary
High-capacity, responsible individual eager to embrace new opportunities. Have a knack for learning and adapting quickly while fostering a calm and enjoyable environment for myself and those work with. Excel at handling stressful situations and problem-solving under pressure, all while infusing a dash of fun into the mix.
Overview
10
10
years of professional experience
Work History
CAMPUS OPERATIONS DIRECTOR
GATEWAY CHURCH
North Richland Hills, Texas
05.2023 - 10.2023
- Have general understanding of all Operations areas expressed at campus to ensure that all Operations activities run smoothly.
- Develop Leaders to help lead and self-manage tasks related to operations of weekly and weekend events/services and hours of operation (For example: cafe setup, facilities cleaning and upkeep, sanctuary setup and organization, events decor, operating cameras and AVL, etc.).
- Oversee all Operations functions for weekday and weekend services/events/ functions (building appearance, decor, production, atmosphere, etc.).
- Ensure that all Operations teams at campus have resources, supplies and tools needed to carry out daily tasks.
- Ensure that all Operations activities at Campus follow established company policies.
- Provide training to Campus staff and volunteers for all Operations policy etiquette.
- Serve as Point of Contact to all Central Operation Teams.
- Manage Campus Revenue, Central Purchasing, Financials and Budgets.
- Campus Brand Ambassador for consistent advertising and technically skilled to deliver all digital data and statistics.
- Serve as point of contact for all Contractors/Vendors that perform Operations related work at campus.
- Monitor campus traffic control, security cameras and campus access for safety.
- Knowledge of service agendas, transitions, AVL elements/timing details to communicate and direct teams.
- Basic knowledge of all Room/system capabilities, hallways and lobby systems.
- Manage Event Schedule, Campus Hours, Conferences and Special Events as it pertains to campus.
- Ensure that Campus building is function properly and outfitted with Gateway standards.
- Oversee Campus Interview Team, Onboarding, Staffing Transactions, Tier and Benefits and lower level coaching.
- Lead and participate in weekly oversight meetings to maintain and build spiritual, relational and professional relationships.
EXECUTIVE ASSISTANT
GATEWAY CHURCH
Southlake, Texas
05.2022 - 05.2023
- Execute Executive high level projects with confidence and confidentiality.
- Manage and Coordinate Campus Pastor Staff trainings and meetings including ordering necessary curriculum and supplies.
- Coordinate and Oversee Campus Pastor Staff activities including scheduling venues and coordinating meals.
- Provide Administrative Support to Executive Pastor of Campus Ministries.
- Attend Executive meetings on behalf of Executive Pastor.
- Manage Concur Expense Reports for Executive Pastor.
- Submit invoices and check requests in Intacct for Executive Pastor.
- Create agendas for all meetings and take accurate notes to pass along to team.
- Managed Executive calendar, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
CAMPUS EXECUTIVE ASSISTANT
GATEWAY CHURCH
Prosper, Texas
06.2020 - 05.2022
- Ensure Proper Pastoral Coverage for campus events.
- Coordinate and Oversee Campus Staff Activities including scheduling venues and coordinating meals.
- Plan All Staff Trainings.
- Manage Concur Expense Reports for Campus Pastor.
- Submit invoices and check requests in Intacct for Campus Pastor.
- Organize, Manage and Point of Contact for All Church Presbytery at Campus.
- Manage, Coordinate and Point of Contact for First Conference at Campus.
- Schedule and Manage Weekend Rotation through Planning Center Software.
- Create agendas for all meetings and take accurate notes to pass along to team.
STORE MANAGER
STARBUCKS COFFEE COMPANY
Costa Mesa, California
10.2014 - 10.2016
- Managing and staffing a store of 20(+) partners.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Impact the community by integrating the business with local community outreach.
- Collaborate with district manager to achieve projected financial and operational goals.
- Encourage partners daily to strive for excellent customer experience.
- Optimistic problem solver.
- Fulfilling tasks: scheduling, ordering, accounting/balancing cash flow, inventory, store retail reset, educating on business ethics, compliance, and upholding laws and regulations.
- Engaged and interacted with customers to create positive in-store experiences and drive revenue growth.
- Responded to customer concerns with friendly and knowledgeable service; remedied issues promptly and effectively.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
ASSISTANT STORE MANAGER
STARBUCKS COFFEE COMPANY
Pickerington, Ohio
03.2014 - 10.2014
- Developed new store location from ground up by hiring and training efficient team members.
- Coached team of peers to develop their entrepreneurial skills and nurtured talent.
- Achieved weekly sales goals by driving sales and dedicating self to education of the brand.
- Placed and efficiently organized weekly orders.
- Trained and mentored partners with professional maturity.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Volunteer work.
- Created and maintained safe and secure work environments for employees.
Education
No Degree - Interdisciplinary Studies
Rochester College
Rochester, MI2004
Skills
- Detail oriented and very organized
- Responsible
- Keeping calm in face of difficulties
- Relational and personable
- Time Management/ Multi-tasking
- Proactive and problem solver
- Open-minded
- Collaborative
- Positive thinker and optimistic
Timeline
CAMPUS OPERATIONS DIRECTOR
GATEWAY CHURCH
05.2023 - 10.2023
EXECUTIVE ASSISTANT
GATEWAY CHURCH
05.2022 - 05.2023
CAMPUS EXECUTIVE ASSISTANT
GATEWAY CHURCH
06.2020 - 05.2022
STORE MANAGER
STARBUCKS COFFEE COMPANY
10.2014 - 10.2016
ASSISTANT STORE MANAGER
STARBUCKS COFFEE COMPANY
03.2014 - 10.2014
No Degree - Interdisciplinary Studies
Rochester College