Rachel Stroud
Castle Creek
Summary
Dynamic Learning and Performance System Administrator with a proven track record at UHS Hospitals, excelling in onboarding and compliance training. Adept at enhancing user support and data integrity while leading cross-functional collaboration. Recognized for implementing process improvements that elevated training efficiency and team performance. Strong problem-solving and customer service skills drive success.
Overview
14
14
years of professional experience
Work History
Learning and Performance System Administrator
UHS Hospitals
Binghamton
02.2021 - Current
- Administer and support the Network’s learning operations through Workday Learning and NetLearning platforms.
- Coordinate learning program administration, including course setup, enrollment, and learning campaigns.
- Facilitate onboarding processes for new employees, vendors, and contingent workers to ensure compliance and timely access to required training.
- Provide end-user support and resolve LMS-related inquiries for employees, managers, and instructors.
- Maintain data accuracy and integrity across learning and performance systems.
- Collaborate cross-functionally with HR, Nursing Education, and departmental leaders to enhance learning workflows and system usability.
Front Office Manager
Fairfield by Marriott
Binghamton
06.2019 - 08.2020
- Managed and trained a team of five front desk associates, emphasizing teamwork and service excellence.
- Supported hotel operations, including scheduling, guest services, and emergency on-call duties.
- Assisted in billing, accounts receivable, and internal documentation processes.
- Maintained employee records and organized shift checklists for operational consistency.
- Stepped in to support housekeeping and laundry operations as needed.
Central Scheduler
Lourdes Ascension
Binghamton
07.2016 - 10.2017
- Scheduled diagnostic tests and procedures in collaboration with multiple specialty practices.
- Accurately gathered patient demographics and insurance information.
- Maintained a high call volume and data entry rate with exceptional accuracy.
Front Office Manager
Robert’s Eyecare Associates
Vestal
11.2011 - 07.2016
- Supervised a team of 15 front office staff with full responsibility for hiring, training, and performance management.
- Oversaw medical billing and coding, ensuring timely insurance verification and accurate billing practices.
- Led customer service resolution and implemented workflow improvements to prevent recurring issues.
Education
Medical Administrative Assistant -
Ridley Lowell Business & Technical Institute
Binghamton, NYSkills
- Learning Management Systems (Workday, NetLearning)
- Onboarding and compliance training
- Process improvement
- Team leadership and development
- Customer service and conflict resolution
- User support
- Performance tracking
- Problem solving
- Attention to detail
- Data integrity and reporting
- Cross-functional collaboration
- Medical coding and scheduling
References
References available upon request.
Timeline
Learning and Performance System Administrator
UHS Hospitals
02.2021 - Current
Front Office Manager
Fairfield by Marriott
06.2019 - 08.2020
Central Scheduler
Lourdes Ascension
07.2016 - 10.2017
Front Office Manager
Robert’s Eyecare Associates
11.2011 - 07.2016
Medical Administrative Assistant -
Ridley Lowell Business & Technical Institute
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