Rachel Stumbo
Nashport
Summary
Dynamic Relationship Banker with a proven track record at Park National Bank, excelling in customer satisfaction and relationship management. Expert in financial services and cash handling, I effectively resolved client concerns while cross-selling tailored banking solutions. Committed to enhancing customer experiences through empathy and exceptional service, driving loyalty and repeat business.
Overview
14
14
years of professional experience
Work History
Relationship Banker
Park National Bank
12.2015 - 09.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Owner/Operator
The Crazy Kernel Kettle Corn Company
02.2010 - 01.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
High School Diploma -
Zanesville High School
1701 Blue Ave; Zanesville, OH 4370105-2002
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Teller support
- Cross-selling products
- Banking
- Account closings
- Teller background
- Teamwork and collaboration
Timeline
Relationship Banker
Park National Bank
12.2015 - 09.2023
Owner/Operator
The Crazy Kernel Kettle Corn Company
02.2010 - 01.2020
High School Diploma -
Zanesville High School
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