Rachel Sullivan
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Coordinator, Contractor
Warner Bros. Discovery
05.2023 - 04.2024
- Managed intricate technical and non-technical interview scheduling, orchestrating up to XYZ interviews weekly while overseeing interviewer feedback and coordinating scheduling debriefs for DTC (Direct to Consumer) interviews
- Assisted in a specialized scheduling initiative in collaboration with the Studio Operations Team, facilitating high-volume scheduling for onsite retail and warehouse staff
- Contributed insights to enhance candidate experience by identifying process gaps and suggesting solutions, including the adoption of a visual tracking tool for Talent Acquisition Coordinators
- Participated in fostering interdepartmental cohesion by serving on the Planning Committee for the local campus. This involved strategizing and organizing campus events to promote team synergy and engagement
- Collaborated with the contingent talent team on a company-wide initiative to implement a new contractor system. As the primary scheduler for recurring meetings from August 2023 to March 2024, ensured seamless coordination and alignment of project objectives
- Assisted in feedback form testing, refining scenarios in collaboration with leadership to support training efforts
- Developed metric reports using Excel to monitor and analyze monthly ticket statistics. Utilizing analytical skills and dedicating personal time, provided insights for identifying areas of improvement and tracking personal performance metrics
Senior Manager, Customer Success
ER Express
01.2022 - 12.2022
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Spearheaded entry into veterinary ER services, a new industry for the company, and led implementation across 42 locations
- Trained and onboarded three new employees
- Improved forecasting system by creating a new model using Excel and led monthly financial meetings with key stakeholders
Manager, Customer Success
ER Express
01.2019 - 01.2022
- Led client success journey from initiation to post-go-live support, delivering monthly performance insights and ensuring customer satisfaction
- Recorded and maintained records of client feature requests, bug reports, and their resolutions
- Contributed to development and implementation of two innovative products - Mobile Check-in and Digital Registration - to aid clients in safely checking-in patients during the pandemic
- Analyzed current processes of clients to identify strengths and areas of improvement. Developed recommendations for process improvements and worked with teams to implement changes
- Developed financial forecasting models to drive strategic decision-making
- Addressed client concerns and resolved technological issues using Zendesk
- Implemented and managed 40% of the company's MRR
Billing Coordinator/Medical Receptionist
Primary Care Pediatrics
10.2014 - 01.2019
- Facilitated a smooth transition from ICD 9 to ICD 10 by providing comprehensive education and documentation to providers and staff.
- Managed insurance claims submissions and successfully handled appeals for denied claims resulting in the recovery of over $400,000 in lost revenue
- Identified, researched, and resolved billing variances to maintain system accuracy
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Child Protective Services Intern
Children's Healthcare of Atlanta
06.2014 - 08.2014
- Successfully secured $12,000 in funding through grant applications
- Coordinated two successful bike safety events, promoting safe cycling habits among children
- Organized and facilitated the 2014 Annual "Safe Kids Georgia" Leadership Conference, bringing together over 100 attendees and 14 influential speakers
- Conducted needs assessments across 14 counties, identifying areas for improvement in child health and safety
- Developed a comprehensive water safety program
Education
Bachelor of Science - Community Health Services
Georgia College And State University
Milledgeville, GA05.2014
Minor - Management
Georgia College And State University
Milledgeville, GA05.2014
Skills
- Training & Development
- Process Improvement
- Account Management
- Customer Relationship Management
- Project Management
- Reporting & Data Analysis
- Implementation Management
- Task Prioritization
- Recruitment Support
Volunteer/Other Experience
- Independent Gaming Company - 2022-2023 - Manged team of 56 staff for video game company. Hired and trained new employees, processed payroll, appointed departments heads and assigned responsibilities to maintain smooth operations.
- Habitat for Humanity - 2016-2019 - Volunteered with a non-profit organization that builds affordable housing for low-income families.
- Citizens Fire Academy - 2017 - Learned strategies and tactics of fire prevention and investigation through a 30-hour local program. Attended the Home Town Emergency Action Teams program after graduation.
- Leadership Johns Creek - 2016 - Coordinated a project to help restore an abandoned property and made efforts to get it on the National Historic Registry.
Timeline
Talent Acquisition Coordinator, Contractor
Warner Bros. Discovery
05.2023 - 04.2024
Senior Manager, Customer Success
ER Express
01.2022 - 12.2022
Manager, Customer Success
ER Express
01.2019 - 01.2022
Billing Coordinator/Medical Receptionist
Primary Care Pediatrics
10.2014 - 01.2019
Child Protective Services Intern
Children's Healthcare of Atlanta
06.2014 - 08.2014
Bachelor of Science - Community Health Services
Georgia College And State University
Minor - Management
Georgia College And State University
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