Rachel Sweeney
Colorado Springs,CO
Summary
Seeking employment to utilize my current skills and to continue growing my leadership skills especially as they relate to team building and training. Passionate about using psychology utilizing true empathy and outside the box thinking to provide solutions.
Overview
12
12
years of professional experience
Work History
Client service manager
MGA homecare
05.2024 - Current
- Creates relationships with families
- Oversees occupational therapists of 65 to make sure schedules are filled and assist with managing families
- Manages 500 plus clients and making sure all standards of MGA are met and children are getting needs
- Scheduling families with occupational therapy, speech therapist, physical therapist and making sure needs are met by patients
- Tracking customer experience from initial call and forward with experience
LEAD PATIENT CARE COORDINATOR
OPTUM
11.2022 - 08.2024
- Assisting with patient’s concerns and help lead a team to make sure patients are taken care of properly.
- Setting the example of customer service and giving feedback needed to perform exceptional customer service.
- Scheduling and problem solving day to day for the providers and the entire clinic.
GENIUS
APPLE
08.2015 - 01.2022
- Displayed input to leadership on staff performance & evaluations.
- Strong teamwork approach to high-end customer service, with emphasis on organized and creative problem-solving skills.
- Ability to adapt service skills to meet the needs of a broad and international client demographic.
- Enriching the customers’ experience, both in-store and outside the context of their store visits.
- Professional approach when supporting customer while focusing on troubleshooting and solving technical issues.
- Providing hardware repairs and software solutions for customers.
LEAD MAKEUP ARTIST
NORDSTROM
07.2013 - 08.2015
- Team member resources for questions on product knowledge.
- Worked one-to-one with customers to establish their product needs.
- Built consumer rapport.
- Handling all customer service issues in a positive, professional manner.
- Assigned as the Manager in Charge whenever my counter manager isn’t present.
- Consistently took initiative, maintained the highest standards of service skills, develop increased sales strategies, and maintain a strong client portfolio.
- Recognized by upper management for top organization skills
Education
Associates degree - Arts, Organizational Psychology
COMMUNITY COLLEGE DENVER
08.2022
Skills
- Leadership
- Customer Service
- Communication
- Team Building Troubleshooting
- Data Analysis
- Collaboration
- Customer Focus Adaptability
- Cultural Competency
- Salesforce
Timeline
Client service manager
MGA homecare
05.2024 - Current
LEAD PATIENT CARE COORDINATOR
OPTUM
11.2022 - 08.2024
GENIUS
APPLE
08.2015 - 01.2022
LEAD MAKEUP ARTIST
NORDSTROM
07.2013 - 08.2015
Associates degree - Arts, Organizational Psychology
COMMUNITY COLLEGE DENVER
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