Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Szlasa

Carbondale,PA

Summary

Results-driven Quality Control Inspector at Iherb with a strong work ethic and integrity. Enhanced customer trust by ensuring product quality and conducting supplier audits. Proven ability in visual inspection and customer service, fostering relationships that boost loyalty. Adaptable and efficient, consistently improving processes to meet stringent quality standards.

Overview

10
10
years of professional experience

Work History

Quality Control Inspector

Iherb
03.2020 - 08.2022
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Increased customer trust by ensuring all product batches met stringent quality criteria before release.
  • Improved supply chain reliability by conducting audits on supplier quality systems and providing constructive feedback.

Cashier

Ace Hardware
04.2019 - 03.2020
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Cashier

Foodtown
04.2018 - 03.2020
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Server

Perkins Family Restaurant
04.2012 - 07.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Diploma -

East Stroudsburg High School North
Bushkill, PA
06.2001

Skills

  • Quality control
  • Visual inspection
  • Product inspection
  • Visual inspections
  • Quality control planning
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills

Timeline

Quality Control Inspector

Iherb
03.2020 - 08.2022

Cashier

Ace Hardware
04.2019 - 03.2020

Cashier

Foodtown
04.2018 - 03.2020

Server

Perkins Family Restaurant
04.2012 - 07.2014

Diploma -

East Stroudsburg High School North

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Rachel Szlasa