Rachel Tais
Silver City
Summary
Dynamic professional with a proven track record at NM Workforce Connection, enhancing customer satisfaction and team productivity through exceptional organizational skills and problem-solving. Excelled in roles requiring excellent communication and teamwork, significantly improving operational efficiency.
Overview
40
40
years of professional experience
Work History
Door Greeter
ATA Services
07.2021 - 03.2022
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the office.
- Improved guest satisfaction by consistently providing friendly and helpful interactions with each visitor.
- Schedule appointments.
- Direct customer to appropriate staff.
Supervisor
NM Workforce Connection
07.1982 - 12.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Master of Science - Library And Information Science
California State University, Fullerton
Fullerton, CA08-1976
Skills
- Teamwork
- Organizational skills
- Call answering and routing
- Decision-making
- Relationship building
- Interpersonal skills
- Professionalism
- Time management abilities
- Workload management
- Problem-solving
- Listening skills
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Door Greeter
ATA Services
07.2021 - 03.2022
Supervisor
NM Workforce Connection
07.1982 - 12.2010
Master of Science - Library And Information Science
California State University, Fullerton
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