Summary
Overview
Work History
Skills
Timeline
Generic

Rachel Talley

Jacksonville,FL

Summary

Seeking a secondary position to supplement my fulltime work with a Not for Profit, that allows me to utilize my many years of customer service and interact with people, in a company that I enjoy frequenting and have been satisfied customer of for years.

Overview

24
24
years of professional experience

Work History

HR Manager Jacksonville

Communities In Schools
06.2024 - Current
  • Talent Management: Overseeing the entire recruitment and staffing process, including writing job descriptions, screening candidates, conducting interviews, and onboarding new hires.
  • Developing and implementing employee retention strategies to ensure a stable and effective workforce.
  • Planning for staffing needs and developing succession strategies.
  • Employee Relations: Fostering a positive work environment and promoting a constructive company culture.
  • Addressing and resolving employee issues and conflicts, including handling disciplinary actions and grievances.
  • Facilitating open communication between management and employees.
  • Performance Management: Developing training materials and performance management programs.
  • Conducting performance reviews and providing guidance and feedback to employees.
  • Implementing strategies for continuous improvement of educators and staff.
  • Compensation and Benefits: Managing employee benefits programs and ensuring cost efficiencies.
  • Researching compensation standards and creating salary structures.
  • Managing payroll and related tasks.
  • Compliance and Safety: Ensuring compliance with relevant employment laws and regulations (e.g., EEOC, MCHR, FLSA, FMLA).
  • Establishing health and safety policies and procedures, including conducting risk assessments and managing workers' compensation claims.
  • Maintaining employee files and records.

Employment Specialist

Communities in Schools Jacksonville Workforce Development
11.2022 - 05.2024
  • Taught students how to create employment profiles, resumes, and how to apply for scholarships.
  • Survey students on current career interests and skillsets, and coordinated trips and speakers based off those results for a tailored experience.
  • Provide employability skills training to students such as the importance of soft skills, collaboration strategies, and basic computer and office systems.
  • Coach students on resume writing as they gain experience, interview coaching, taught classes about appropriate dress attire for all types of work scenarios.
  • Connect and build a relationship with businesses cultivating partnerships, internships, and jobs available for the students in the program.
  • Assist and prepare students through interview process as well as follow ups with the student and employers to ensure expectations are being met.
  • Track student and partner information in CIS Data System and create comprehensive reports for the funders.

Site Coordinator Gear UP

Communities in Schools Jacksonville
02.2021 - 11.2022
  • Data Collection/Evaluation, ensure that all paperwork is current, provide requested data at specified times to Data Manager, gather, enter, and analyze student and family data for individual and programmatic evaluation.
  • Work collaboratively with all CIS staff to maintain a positive CIS image. Understand and demonstrate the mission and goals of CIS.
  • Relationship to School and Community, provide feedback to school staff, the CIS team and other resource agencies involved in collaborative services, create, and distribute information about program accomplishments to volunteers and community partners.
  • Community Networking, present the CIS mission, vision, and initiatives within the community, coordinate with CIS directors to provide networking opportunities for school personnel, volunteers, and community partners, provide leadership in securing community resources beneficial in meeting students’ physical and academic needs.
  • Professional Development, Attend CIS, meetings, and trainings as required, with emphasis on program development, technology, and data collection/evaluation.
  • Establish professional and appropriate relationships with the staff and students.

HR Manager and Executive Assistant

Jacksonville Humane Society
01.2021 - 02.2022
  • Examine current and existing job posting procedures and modify as needed to ensure a diverse, competent candidate pool.
  • Post job advertisements, respond to employment inquiries, maintain applications, and conduct interviews.
  • Identify and create a plan for ensuring compliance for mandatory training for staff and departments/positions.
  • In some cases where appropriate, conducted the training and maintain current training document library.
  • Assist CEO with creation of quarterly stay interviews and worked with executive team to create and organize all-staff meetings.
  • Developed a file sharing structure to replace current network drive.
  • Conduct all onboarding of new employee orientations, paperwork, technology access including email accounts, Cloud access, and industry specific programs.
  • Manage medical benefits for employees by tracking eligibility status, schedule enrollment meetings, maintain benefit paperwork, answer insurance related questions, schedule annual open enrollment meeting, and maintain successful relationship with insurance brokers and carriers.
  • Track prorated PTO accruals and back up for payroll.
  • Maintained confidential personnel files and personnel actions, and termination documentation, and track employee performance evaluations.
  • DEO submissions, submit required documentation, and respond accordingly.
  • Managed all workers compensation claims and follow up with employees and doctors as needed.
  • Maintain all required legal notices, conduct background checks., and enter all E verify documentation

Office Manager

FirstService Residential
09.2012 - 11.2020
  • Provide front desk support to guests, clients, and visitors, and ensure customer issues are handled daily.
  • Manage multi-phone line systems and receive all incoming calls from clients, vendors, and customer service line.
  • Create SOP's, maintain and update internal directories, create, and convert reports to needed formats.
  • Resume screening, interview scheduling, process new hire paperwork, set up background checks and drug screening, process workers comp paperwork, labor law compliance information, prepare training materials.
  • Management of office supplies and cost analysis, providing affordable quality by working with diverse vendors.
  • Prepared billing, track AP/AR payments, assist customers with account issues, submit employee expense reports.
  • Supervise maintenance of office equipment and coordinate IT service request tickets.
  • Define procedures for record-keeping, retention, protection, retrieval, transfer, and disposal

Front Desk Administrative Assistant

Sanford Brown Institute
05.2010 - 10.2012
  • Managed student database, create reports to manipulate for project specifications
  • Managed Student Federal Works Studies for the department
  • Collected, logged, and tracked all incoming sales leads
  • Greeted guest, students, and vendors while managing all appointments and schedules for the department
  • Collected tuition payments, managed petty cash, and processed reimbursement payments
  • Coordinated new student orientation, class schedules, and tracked attendance

Human Resources & Administrative Assistant

Parker Vision, Inc
09.2006 - 11.2009
  • Greeted guests, customers, vendors, shareholders, and executive board members
  • Assisted with administrative tasks for company president and executives
  • Assisted in planning all company charity and employee events
  • Coordinated travel and accommodations, scheduled meetings and conference space for executives and potential candidates
  • Labor law compliance information, assisted employees with benefits enrollment and 401kInformation

File Clerk

Duval County Schools
12.2001 - 04.2006
  • Maintained files and data for SAP program administrators and duties as assigned.
  • Hospital Homebound
  • Clerical work, administrative assistant to the hospital homebound department, helped teachers with classroom martial preparation, help track students in data base.
  • Teachers’ assistant in Autistic Classroom. Love Grove Elementary
  • Assisted teacher with hands on lessons, cleaning, safety procedures, lunch time, preparing lessons plans, assisted with gym time.

Private 1st Class

United States Armed Forces
11.2001 - 12.2003
  • Ordnance Emissions and Electronic Repair. Honorable discharge

Skills

  • Exceptional customer service and conflict resolution over 15 years
  • Human Resources Benefits administration 11 years
  • Microsoft suite and proprietary software systems as an advanced user 12 plus years
  • Administration of office schedules, calendars, events, orientations, & company training/meetings 15 years
  • Data entry and document/record management over 15 years
  • Office Management/Coordination 10 years
  • Career and success planning /coaching, connecting students and families with community resources and services 5 years
  • Training and mentoring
  • Employee relations
  • HR policies and procedures

Timeline

HR Manager Jacksonville

Communities In Schools
06.2024 - Current

Employment Specialist

Communities in Schools Jacksonville Workforce Development
11.2022 - 05.2024

Site Coordinator Gear UP

Communities in Schools Jacksonville
02.2021 - 11.2022

HR Manager and Executive Assistant

Jacksonville Humane Society
01.2021 - 02.2022

Office Manager

FirstService Residential
09.2012 - 11.2020

Front Desk Administrative Assistant

Sanford Brown Institute
05.2010 - 10.2012

Human Resources & Administrative Assistant

Parker Vision, Inc
09.2006 - 11.2009

File Clerk

Duval County Schools
12.2001 - 04.2006

Private 1st Class

United States Armed Forces
11.2001 - 12.2003

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Rachel Talley