Rachel Tarbox
Feasterville,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Field Account Representative
WW Grainger
10.2024 - Current
- Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies.
- Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively.
- Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales.
- Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability.
- Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures.
- Expand customer contacts to strengthen relationships and uncover additional business opportunities.
- Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs.
On-Site Service Representative
WW Grainger
06.2023 - 09.2024
- Service multiple customer locations.
- Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow designated route defined by routing software tools and maintain route guides.
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Comply with safety and inspection requirements of the facility where the service is being provided.
- Help create new orders by engaging with customers to identify additional product needs.
- Works with sales partners to expand Grainger offerings.
Machine Picker/GTP
WW Grainger 010
10.2018 - 06.2023
- Department Trainer: train, coach and help acclimate new hires into the Grainger culture.
- Cross trained in all operational areas of department.
- Exceeds productivity and quality standards.
Stockroom Foreman / Department Manager
AAFES
09.2016 - 10.2018
- Supervised and assigned associates established work schedules; assigned and distributed work; counseled team members; prepared and or approved performance reviews; conducted and supervised associate training.
- Ensured the security of fixed assets and inventory. Ensured the compliance with fire, safety, sanitation, and security regulations.
- Maintained signatory responsibility on accountable documents and reports.
- Received and Processed merchandise ordered on regular purchase orders, special orders, direct-delivery, and open-order.
- Recorded discrepancies on damaged shipments and initiated appropriate corrective action.
- Assembled, priced, and loaded merchandise orders for delivery to Main Exchanges or branches, preparing Intra Exchange transfer vouchers.
Warehouse Worker Receiver
AAFES
10.2014 - 02.2016
- Processed vendor credit returns.
- Reported all discrepancies to management for further review.
- Receive purchase orders to be paid to vendor.
Computer Operator
AAFES
04.2014 - 08.2014
- Processed daily price changes to include EXR’s and DSD price changes.
- Input daily sales information into Excel.
- Processed payroll in Kronos for up to 225 employees.
- Troubleshot networking problems and maintained computer equipment.
Computer Operator / Department Manager
AAFES
01.2009 - 08.2010
- Oversaw the hiring, scheduling, and training of 10-15 employees.
- Ordered and maintained proper inventory levels of department.
- Conducted cyclical inventory scans of sub-departments within main department.
- Responsible for nightly deposit and balancing of safe.
Education
Bachelor of Science in Business Administration - Accounting
Columbia College
Fort Leonard Wood, MO12.2013
Skills
- Comprehensive understanding of products
- Order fulfillment
- Analytical problem-solving
- Task prioritization
- Service excellence
- Professional demeanor
Timeline
Field Account Representative
WW Grainger
10.2024 - Current
On-Site Service Representative
WW Grainger
06.2023 - 09.2024
Machine Picker/GTP
WW Grainger 010
10.2018 - 06.2023
Stockroom Foreman / Department Manager
AAFES
09.2016 - 10.2018
Warehouse Worker Receiver
AAFES
10.2014 - 02.2016
Computer Operator
AAFES
04.2014 - 08.2014
Computer Operator / Department Manager
AAFES
01.2009 - 08.2010
Bachelor of Science in Business Administration - Accounting
Columbia College
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