Rachel Taylor
Gulfport,MS
Summary
Skilled bartender with 19 years experience. Skilled at coordinating money transfers, paperwork and reports for fully compliant operations.
Exceptional complex problem solving skills, as well as de-escalation techniques.
Efficient at multitasking between employees, customers, and office duties.
Overview
15
15
years of professional experience
Work History
Beverage Supervisor
Treasure Bay Casino and Hotel
Biloxi , MS
2023.03 - 2024.01
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Dual Rate F&B
Hardrock Biloxi
Biloxi , MS
2019.06 - 2023.01
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained a stocked, clean, and safe atmosphere.
- Inventory, stock, and requisitions.
- Followed alcohol awareness protocol to enhance guest safety and prevent excessive intoxication.
Key Manager/Bartender/Server
Times Grill
Slidell , LA
2015.04 - 2019.06
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Assistant Head of F&B
MWR NCBC
Gulfport , MS
2009.05 - 2014.12
- Supervised 3 food venues 2 bars and 18-24 employees.
- Organized special events.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Managed and completed paperwork and overall office administration operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed inventory, placed orders and handled payment for office supplies.
- Participated in strategic planning for company growth.
Education
High School Diploma -
Gulfport High School
Gulfport, MS05.2005
Bachelor of Business Administration - 80% Completed
University of South Florida
Tampa, FLSkills
- Project Requirements
- Reading Comprehension
- Creative Solutions
- Providing Feedback
- Patron Engagement
- Customer Retention
- Staff Assignments
- Guest Observations
- Customer Satisfaction
- Monetary Transactions
- Procedures Compliance
- People Skills
- Complex Problem-Solving
- Critical Thinking
- Efficient Service
- Public Service
- Organization and Prioritizing Tasks
- Performance Strategies
- Active Learning
- Beverage Service
- Standards Compliance
- Excellent Personal Service
- Guest Safety
- Customer Relations
- Player Supervision
- Guest Experiences
- Maintaining Detailed Records
- Microsoft Office
- Management of Financial Resources
- Bank Deposits
- Attentive Service
Timeline
Beverage Supervisor
Treasure Bay Casino and Hotel
2023.03 - 2024.01
Bartender/Dual Rate F&B
Hardrock Biloxi
2019.06 - 2023.01
Key Manager/Bartender/Server
Times Grill
2015.04 - 2019.06
Assistant Head of F&B
MWR NCBC
2009.05 - 2014.12
High School Diploma -
Gulfport High School
Bachelor of Business Administration - 80% Completed
University of South Florida
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