Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Rachel Taylor

Gulfport,MS

Summary

Skilled bartender with 19 years experience. Skilled at coordinating money transfers, paperwork and reports for fully compliant operations.

Exceptional complex problem solving skills, as well as de-escalation techniques.

Efficient at multitasking between employees, customers, and office duties.

Overview

15
15
years of professional experience

Work History

Beverage Supervisor

Treasure Bay Casino and Hotel
Biloxi, MS
03.2023 - 01.2024
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.

Bartender/Dual Rate F&B

Hardrock Biloxi
Biloxi, MS
06.2019 - 01.2023
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained a stocked, clean, and safe atmosphere.
  • Inventory, stock, and requisitions.
  • Followed alcohol awareness protocol to enhance guest safety and prevent excessive intoxication.

Key Manager/Bartender/Server

Times Grill
Slidell, LA
04.2015 - 06.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.

Assistant Head of F&B

MWR NCBC
Gulfport, MS
05.2009 - 12.2014
  • Supervised 3 food venues 2 bars and 18-24 employees.
  • Organized special events.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Managed and completed paperwork and overall office administration operations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Participated in strategic planning for company growth.

Education

High School Diploma -

Gulfport High School
Gulfport, MS
05.2005

Bachelor of Business Administration - 80% Completed

University of South Florida
Tampa, FL

Skills

  • Project Requirements
  • Reading Comprehension
  • Creative Solutions
  • Providing Feedback
  • Patron Engagement
  • Customer Retention
  • Staff Assignments
  • Guest Observations
  • Customer Satisfaction
  • Monetary Transactions
  • Procedures Compliance
  • People Skills
  • Complex Problem-Solving
  • Critical Thinking
  • Efficient Service
  • Public Service
  • Organization and Prioritizing Tasks
  • Performance Strategies
  • Active Learning
  • Beverage Service
  • Standards Compliance
  • Excellent Personal Service
  • Guest Safety
  • Customer Relations
  • Player Supervision
  • Guest Experiences
  • Maintaining Detailed Records
  • Microsoft Office
  • Management of Financial Resources
  • Bank Deposits
  • Attentive Service

Timeline

Beverage Supervisor

Treasure Bay Casino and Hotel
03.2023 - 01.2024

Bartender/Dual Rate F&B

Hardrock Biloxi
06.2019 - 01.2023

Key Manager/Bartender/Server

Times Grill
04.2015 - 06.2019

Assistant Head of F&B

MWR NCBC
05.2009 - 12.2014

High School Diploma -

Gulfport High School

Bachelor of Business Administration - 80% Completed

University of South Florida

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Rachel Taylor