Rachel Taylor
Cincinnati,OH
Summary
Aspiring research psychologist with practical data management and customer service experience. 5+ years of experience in customer service. Consistently maintained a rating of 4.89 out of 5 stars as a driver. Part of the second top performing office team in the United States during the 2020 Decennial Census.
Overview
8
8
years of professional experience
Work History
Caregiver
Comfort Keepers Home Care
Cincinnati, Ohio
08.2016 - 08.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Driver
Lyft
Cincinnati, OH
07.2015 - 12.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Driver
Uber
Cincinnati, Ohio
06.2018 - 06.2020
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Field Operations Clerk
US Census Bureau
Cincinnati, Ohio
01.2020 - 01.2021
- Supported high-impact projects to further improve and expand existing processes and procedures.
- Partnered with management to set strategies, territory design, targets and quotas.
- Produced, assessed and distributed monthly project status reports to identify possible issues.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Planned production schedules for 2020, taking employee production rates, company needs and seasonal changes into account.
Education
Bachelor’s Degree - Psychology
Xavier University
Cincinnati, Ohio05.2025
High School Diploma -
New Richmond High School
New Richmond, OH06.2015
Skills
- Office Supply Management
- Record Sorting and Filing
- Schedule Management
- Microsoft Excel
- Adobe Systems Adobe Acrobat
- Spreadsheet Development
- Microsoft Office
- Confidential Data Protection
- Data Entry and 10-Key
- Data Gathering
- File and Database Management
- Customer Satisfaction
- Outgoing Mail Preparation
- Google Drive
- Time Management
- Organizational Management
- Compiling Statistics
- Critical Thinking
- Active Listening
- Customer Service
- Problem-Solving
- Coordination
- Service-Orientation
Certification
Microsoft Office (10+ years)
Timeline
Field Operations Clerk
US Census Bureau
01.2020 - 01.2021
Driver
Uber
06.2018 - 06.2020
Caregiver
Comfort Keepers Home Care
08.2016 - 08.2018
Driver
Lyft
07.2015 - 12.2018
Bachelor’s Degree - Psychology
Xavier University
High School Diploma -
New Richmond High School
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