Hi, I’m
Rachel Taylor
Abingdon,VA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
years of professional experience
Work History
MT & Associates Sign Language Practice Remote, Remote
Scheduling Coordinator & Administrative Specialist
05.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Boosted sales by designing and executing creative email marketing campaigns.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Confirmed appointments and interviews with job candidates.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Improved video accessibility by accurately transcribing spoken words and sounds for closed captioning.
- Enhanced user experience for hearing-impaired viewers with precise transcription of audio content.
- Delivered high-quality transcripts within tight deadlines, ensuring timely availability of closed-captioned content.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
STARBUCKS COFFEE COMPANY
Store Manager
03.2022 - 03.2023
Job overview
- Re-Organized the store inventory to be within Health and Fire safety standard and to create a more beneficial layout for employees and business needs.
- Supported other SMs in my district on how to better utilize their outlook calendar's to support time management and business efficacy.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Organized employee files and created new files.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
STARBUCKS COFFEE COMPANY
Assistant Manager
06.2021 - 03.2022
Job overview
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
STARBUCKS COFFEE COMPANY
Shift Supervisor
12.2020 - 06.2021
Job overview
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed and implemented new processes and procedures to streamline operations.
- Completed store opening and closing procedures and balanced tills.
- Documented daily production and materials usage in company inventory software to track data.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
STARBUCKS COFFEE COMPANY
Barista
04.2019 - 12.2020
Job overview
- Operated espresso machines and commercial coffee brewers to create beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
Trigg Street Church Of God
Custodian
01.2016 - 06.2021
Job overview
- Reported damages and hazardous conditions to management for further action.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept building spaces premises clean inside and outside.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Education
Home SchoolAbingdon, VA
High School Diploma
05.2019
Skills
- Microsoft Outlook
- Time Management
- Manage Budgets
- Excel Spreadsheets
- Typing Proficiency
- Database Organization
- Records Management Systems
- Product and Service Sales
- Staff Management
- Customer Service
- Goals and Performance
- Microsoft Excel
- Microsoft Office
- Apple macOS
- Cost Management
- Business Management Principles
- Team Leadership
- Staff Training
- Sales Expertise
- Employment Law
- Microsoft Internet Explorer
- Store Opening and Closing Procedures
- Microsoft Project
- Order Management
- Inventory Management
- Microsoft Windows
- Adobe Systems Adobe Creative Cloud
Languages
American Sign Language
Professional Working
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scheduling Coordinator & Administrative Specialist
MT & Associates Sign Language Practice
05.2023 - Current
Store Manager
STARBUCKS COFFEE COMPANY
03.2022 - 03.2023
Assistant Manager
STARBUCKS COFFEE COMPANY
06.2021 - 03.2022
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2020 - 06.2021
Barista
STARBUCKS COFFEE COMPANY
04.2019 - 12.2020
Custodian
Trigg Street Church Of God
01.2016 - 06.2021
Home School
High School Diploma