Rachel Taylor
Houston,TX
Summary
Detail-oriented and compassionate healthcare professional with over 14 years of progressive experience in patient care coordination, medical office management, and multi-specialty practice operations. Proven expertise in streamlining workflows, improving patient satisfaction, managing clinical schedules, and maintaining EHR/EMR accuracy. Adept with a wide array of healthcare software and known for delivering exceptional service in fast-paced clinical environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Houston Liposuction
Houston, TX
04.2018 - 06.2025
- Served as primary liaison for patients during consultations, pre-ops, surgeries, and post-ops.
- Scheduled all patient appointments and confirmed instructions for medications and pre-op prep.
- Managed patient education, financial discussions (CareCredit, Cherry), and payment processing.
- Handled prescriptions, pre-op paperwork, medication bags, and patient documentation.
- Generated daily financial and case reports for physicians and management teams.
- Operated multi-line phone system and handled administrative duties such as filing, batching, and chart preparation.
Medical Office Manager
Texas Medical Management Services
Houston, TX
01.2016 - 03.2018
- Directed operations for a multi-specialty office supporting over 10 types of physicians.
- Oversaw front desk and billing staff, physician payroll, time tracking (ADP), and performance management.
- Scheduled diagnostics and procedures including MRI, CT, EMG, mammograms, and stress tests in Centricity.
- Balanced and reconciled daily revenue from all departments and handled bank deposits.
- Ensured timely chart completion, EHR coding (Allscripts), and insurance documentation for billing.
- Managed surgical verifications, authorizations, and payment plans.
Patient Advocate
True Results
Houston, TX
01.2009 - 01.2016
- Supported 6 bariatric surgeons across multiple facilities with insurance coordination and patient communication.
- Advised patients on insurance eligibility, requirements, and self-pay options.
- Scheduled necessary testing (EGD, sleep study, psych evals) and ensured compliance with pre-op diet protocols.
- Managed all pre-op and surgery scheduling via ECW; coordinated with insurance for approvals and appeals.
- Handled 100+ patient inquiries daily via phone and email, ensuring same-day response resolution.
Education
Some College (No Degree) - Nursing
Houston Community College
Houston, TXSkills
- Patient documentation
- Insurance coordination
- Customer service
- Team management
- Effective communication
- Patient care
- Filing and recordkeeping
- Clinical practice operations
- Verbal and written communication
- Payment collection
- Patient satisfaction
- Patient records management
- Documentation
- Patient confidentiality
- Appointment scheduling
- Healthcare operations
- Insurance verification
- Quality assurance
- Care planning
- Creative problem solving
- Organizational standards
- Patient safety
- Relationship building
- Patient outreach and Follow-up
- Proficient in [software]
- Medical data collection
- Healthcare documentation
- Medical instrument sterilization
- Follow-up care
- Inventory management
- HIPAA protocol adherence
- Policy compliance
- Medical record requests
- Insurance practices
- Office administration
- Organizational skills
- Attention to detail
- Scheduling
- Switchboard operation
- Critical thinking skills
- Administrative supervision
- Patient registration
- Self motivation
- Reliability
- Multitasking
- Medical terminology
- Patient care coordination
- Patient assessment
- Process improvements
- New hire training
References
- Shannon Gately, Fraud Analyst, BVSCU, 781-507-4097
- Daniella Reyna, Nurse, HCA Tomball, 832-782-8650
- Jennifer Harris, Underwriting Assistant, RT Specialty, 832-236-5044
Professional References
- Dr. Angel Morales, MD, Plastic Surgeon, 915-422-7341
- Yadira Reyna, RN, Houston Lipo Center, 713-935-6466
- Rose Durham, MA, Houston Lipo Center, 281-677-7543
Technical Skills
Allscripts, Centricity, ECW, PatientNow, Availity, UHC Optum, RealMed, Navinet, ADP, Outlook, MS Office (Word, Excel), Paychex, CareCredit, Cherry
Certification
- CPR Adult and Children
- Healthcare Bloodborne Pathogens
- HIPAA
- OSHA compliant training for safely lifting and moving people
Timeline
Patient Care Coordinator
Houston Liposuction
04.2018 - 06.2025
Medical Office Manager
Texas Medical Management Services
01.2016 - 03.2018
Patient Advocate
True Results
01.2009 - 01.2016
Some College (No Degree) - Nursing
Houston Community College
Similar Profiles
Vanessa ScanioVanessa Scanio
Patient Coordinator at Liposuction and Cosmetic Surgery inPatient Coordinator at Liposuction and Cosmetic Surgery in
Chelsea O'NeillChelsea O'Neill
Certified Surgical Technologist at ArtLipo Lipedema and Liposuction CenterCertified Surgical Technologist at ArtLipo Lipedema and Liposuction Center
Jerome HillJerome Hill
High School Special Education Teacher at Houston Independent School District - Houston MSTCHigh School Special Education Teacher at Houston Independent School District - Houston MSTC
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource