Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Taylor

Cincinnati

Summary

Dynamic Restaurant Manager with a proven track record at Taste of Belgium, excelling in team management and customer engagement. Expert in inventory control and operations management, I fostered a positive atmosphere that enhanced guest satisfaction and optimized labor costs. Passionate about delivering exceptional service and retaining top talent.

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Taste of Belgium
09.2023 - 09.2025
  • Managed daily restaurant operations, ensuring efficiency and high-quality customer service.
  • Trained and supervised staff on food safety protocols and service standards.
  • Developed staff schedules to optimize coverage during peak hours and minimize labor costs.
  • Coordinated inventory management, tracking supplies to prevent shortages and reduce waste.
  • Resolved customer complaints promptly, fostering a positive dining experience.
  • Collaborated with kitchen team to maintain consistent food quality and presentation standards.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Assistant Manager

Wild Eggs
09.2017 - 09.2023
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Coordinated team schedules to optimize workflow and improve efficiency.
  • Supported inventory management by tracking stock levels and placing orders as needed.
  • Facilitated training sessions for new employees, enhancing onboarding experience.
  • Resolved customer inquiries promptly, maintaining high satisfaction levels among clients.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Server

The Squirrel
11.2016 - 09.2017
  • Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Trained new servers on restaurant protocols, menu knowledge, and customer engagement techniques.
  • Managed cash transactions accurately and efficiently during high-volume shifts.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction scores.
  • Maintained cleanliness and organization of dining areas to uphold health standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

GED -

Franklin Heights High-School
Columbus, OH
05-2003

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Point of sale (POS) system operation
  • Shift management
  • Passion for customer satisfaction
  • Organization and prioritization
  • Complaint resolution
  • Food service background
  • Staff scheduling
  • Business operations expertise
  • Employee retention

Timeline

Restaurant Manager

Taste of Belgium
09.2023 - 09.2025

Assistant Manager

Wild Eggs
09.2017 - 09.2023

Server

The Squirrel
11.2016 - 09.2017

GED -

Franklin Heights High-School

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