Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Terry

Vashon,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Extensive customer service experience in the financial, medical and social service fields. Worked in the banking industry for a little over one and half years.

Overview

10
10
years of professional experience

Work History

Associate Banker - ME

JPMorgan Chase Bank
08.2022 - Current
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Participated in ongoing professional development opportunities to enhance knowledge of industry trends, regulations, products, and services.
  • Balanced teller drawers and ATM cash.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Antique Carousel Historian and Operator

MJM Property Management At Yerba Buena Gardens
12.2018 - 03.2020
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment. Including sharing history of carousel and construction of horses.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Leveraged POS system to sell tickets, passes, food and retail items.

Customer Service Agent (Seasonal)

Metro Cruise Services
04.2018 - 10.2018
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Addressed customer account discrepancies and concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Assistant Restaurant Manager

Greenbridge Cafe & Pimienta Bistro
08.2014 - 03.2018
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Education

Associate of Arts - Liberal Arts And General Studies

Fresno City College
Fresno, CA
05.1993

Skills

  • Relationship Building
  • Professionalism
  • Attention to Detail
  • Continuous Improvement
  • Team Collaboration
  • Adaptability and Flexibility

Timeline

Associate Banker - ME

JPMorgan Chase Bank
08.2022 - Current

Antique Carousel Historian and Operator

MJM Property Management At Yerba Buena Gardens
12.2018 - 03.2020

Customer Service Agent (Seasonal)

Metro Cruise Services
04.2018 - 10.2018

Assistant Restaurant Manager

Greenbridge Cafe & Pimienta Bistro
08.2014 - 03.2018

Associate of Arts - Liberal Arts And General Studies

Fresno City College

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