Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Terry

Converse

Summary

Experienced with developing and enforcing security policies and procedures. Utilizes advanced surveillance techniques and effective crisis management strategies. Knowledge of risk assessment, incident response, and team leadership ensures secure and safe environment. Solid history in safeguarding assets and ensuring safety of personnel. Adept at identifying potential threats and implementing proactive measures to mitigate risks. Known for strong team collaboration, adaptability to changing environments, and exceptional problem-solving skills.

Overview

10
10
years of professional experience

Work History

Security Operations Center and FSED Supervisor

HSS Security
09.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Resolved payroll discrepancies quickly and successfully.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Managed payroll data entry and processing for 50 + employees to comply with predetermined company guidelines.
  • Reviewed time records for 50 + employees to verify accuracy of information.

Security Dispatcher

HSS Security
04.2023 - Current
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Enhanced security response times by efficiently dispatching officers to incidents and alarms.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
  • Assisted in emergency situations, coordinating resources and providing critical information to first responders.
  • Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
  • Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
  • Studied building floor plans to give directions and provide accurate information.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
  • Coordinated scheduled maintenance checks for security equipment, ensuring optimal functionality during critical moments.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Conducted regular audits of access records and badge inventories to maintain accurate account of active users within the system.
  • Issued access cards to authorized personnel to monitor access points.
  • Implemented quality control measures to reduce errors in badge issuance.
  • Enhanced print quality by maintaining and calibrating printing equipment regularly.
  • Trained new staff on operating printing machinery and adhering to safety protocols.
  • Resolved technical printing issues rapidly, minimizing impact on project timelines.
  • Conducted regular maintenance on printing equipment, reducing machine downtime and ensuring continuous operation.

Security Administrative Assistant

HSS Security
12.2022 - 04.2023
  • Provided administrative support to security team members, enabling them to focus on critical tasks and responsibilities.
  • Enhanced office security by implementing updated access control procedures and protocols.
  • Coordinated employee training sessions on workplace safety practices and protocols, fostering a culture of vigilance among staff members.
  • Assisted in the execution of internal audits for compliance with regulatory standards, ensuring adherence to best practices in physical and data security.
  • Updated company-wide emergency contact lists regularly, enabling swift communication during critical situations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Collaborated with facility management to conduct regular safety inspections, identifying and addressing potential hazards.
  • Managed sensitive information with discretion, ensuring proper storage and disposal of confidential documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
  • Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
  • Developed customized training materials tailored to individual roles and responsibilities within the organization.
  • Established strong relationships with hiring managers to ensure seamless transitions for new employees from recruitment to onboarding stages.
  • Enhanced employee retention rates with thorough orientation sessions and consistent followups.
  • Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
  • Managed scheduling of new hire training sessions, maximizing efficiency across multiple departments.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.

Security Officer

HSS Security
07.2021 - 12.2022
  • Permitted entry with an escort for approved persons into secure locations
  • Checked identification of all people entering and exiting the facility, reducing safety risks by 95%
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Investigated suspicious activities and persons to maintain security of premises.

Police Officer

Columbus Consolidated Government
02.2021 - 08.2021
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Operated communication systems to gather, process and share information.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.
  • Enforced local, state and federal laws and ordinances to promote community security and prevent crime.
  • Conducted searches of individuals, vehicles and premises.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored crowded public areas and events to mitigate risk and promote safety.

Store Associate

DECA Commissary
11.2019 - 02.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Retrieved items for customers and verified prices.

Verifying Official and ID Card Operator

General Dynamic Information Technology
09.2017 - 07.2018
  • Performed all tasks related to ID card and Common Access Card (CAC) issuance, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in Federal regulations.
  • Conducted weekly accountability checks for CAC-related stock items, including cardstock and printer consumables.
  • Issued memorandums of authorization for DoD installation Commissary and Exchange privileges to eligible customers promptly.
  • Accessed and updated RAPIDS configuration utilities as needed, ensuring system settings remain accurate and functional.
  • Reviewed RAPIDS system audit trails weekly and investigate security violations in coordination with the Security Manager.
  • Verified Early TRICARE eligibility for mobilizing service members.
  • Input Medicare Part B data into the system for eligible personnel.
  • Fielded and resolved customer complaints related to ID card services.
  • Identified and resolved system data discrepancies promptly and accurately.
  • Generated and submittet reports for the G1, including ID card issuance statistics and stock usage trends.
  • Verified college student status and enrollment for dependents requesting ID cards.
  • Executed tasks as the state's liaison for DEERS/RAPIDS-related matters with the National Guard Bureau Project Office.
  • Ensured the security of DEERS/RAPIDS workstations, maintaining 100% compliance with DoD security protocols.
  • Maintained the state roster of RAPIDS users, including adding roles and updating access privileges.
  • Deactivated and reported security violators promptly and in compliance with security protocols.
  • Reported State Security Manager (SSM) changes to DEERS security immediately upon identification, meeting compliance with reporting requirements.
  • Maintained current site information, including site name, location, phone numbers, and mailing address.
  • Registered, processed, and maintained DEERS and RAPIDS data in accordance with Verifying Official responsibilities.
  • Performed routine operator maintenance on RAPIDS workstations and printers, including changing lamination and toner.
  • Ensured maximum protection against compromise or theft of sensitive information stored in RAPIDS.
  • Reported information system security incidents for RAPIDS immediately upon discovery, following Incident Response Plan protocols.
  • Submitted incident reports to the Identification Card Administration Project Management Office promptly and in compliance with reporting requirements.
  • Immediately reported any unauthorized access attempts, system failures, or suspected defects that could lead to disclosure of sensitive DoD information.

Security Officer - Anheuser Busch Warehouse

Allied Universal Security Services
01.2015 - 04.2016
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Examined doors, windows and gates to verify security.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Conducted in-depth inspections of trailers to identify damage, missing parts, and mechanical issues before being loaded.
  • Assigned as vehicle entry control officer, with responsibility to control vehicle entry into facility by searching and clearing vehicles.
  • Enhanced vehicle safety by conducting thorough inspections and identifying potential issues.
  • Expedited the inspection process by efficiently managing time and resources, ensuring that all clients received prompt service.
  • Obtained receipts or signatures for delivered goods and collected payments for services.
  • Ensured proper documentation of all relevant paperwork, including bills of lading, vehicle inspection reports, and driver''s logbooks each day.
  • Followed company policies regarding security measures, reducing potential loss risks during shipping processes.
  • Inspected incoming shipments for damage or discrepancies, addressing issues promptly to maintain quality standards.
  • Insured drivers secured cargo using chains, load bars, wood blocks, and straps before sealing the containers for transport.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.

Education

Associate of Applied Science - Criminal Justice

University of Phoenix
Tempe, AZ
09-2015

Skills

  • Surveillance
  • Conflict resolution techniques
  • Theft prevention training
  • Communication skills
  • Crisis intervention training
  • Security guard license
  • ID verification
  • Arrest procedures
  • Vulnerability assessment
  • Security policies
  • Video analytics
  • Physical security
  • Access control
  • Emergency planning
  • Data protection
  • Crime prevention
  • Incident response
  • Information security
  • Security operations
  • Surveillance systems
  • CCTV monitoring
  • Security procedures
  • Security operations experience
  • Self-defense
  • Crowd control
  • Conflict resolution
  • Staff management
  • Incident reporting
  • De-escalation techniques
  • Security protocols
  • Threat assessment
  • Alarm systems
  • Traffic control
  • Dispatch
  • Interpreting procedures and instructions
  • Relationship building and management
  • Emergency management

Timeline

Security Operations Center and FSED Supervisor

HSS Security
09.2023 - Current

Security Dispatcher

HSS Security
04.2023 - Current

Security Administrative Assistant

HSS Security
12.2022 - 04.2023

Security Officer

HSS Security
07.2021 - 12.2022

Police Officer

Columbus Consolidated Government
02.2021 - 08.2021

Store Associate

DECA Commissary
11.2019 - 02.2021

Verifying Official and ID Card Operator

General Dynamic Information Technology
09.2017 - 07.2018

Security Officer - Anheuser Busch Warehouse

Allied Universal Security Services
01.2015 - 04.2016

Associate of Applied Science - Criminal Justice

University of Phoenix

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Rachel Terry