Rachel Testa
Mokena,IL
Summary
Proficient in delivering exceptional customer service in dynamic environments, resulting in enhanced satisfaction levels. Effective organizational and multitasking skills contributed to improved efficiency and the successful training of new employees. Strong commitment to excellence and proven problem-solving abilities. Eager to utilize skills and academic background in the SNA role at Silver Cross.
Overview
5
5
years of professional experience
Work History
Patient Transporter
Silver Cross Hospital
New Lenox, IL
09.2024 - Current
- Trained new transport staff through knowledge sharing and best practices to enhance performance.
- Monitored patient conditions during transport, promptly reporting changes to nursing staff.
- Sanitized transport equipment after each use to uphold hygiene and infection control policies.
- Coordinated patient transports with nursing and medical staff based on urgency and schedule.
- Collaborated effectively in team environments to boost workplace productivity.
- Adapted to fast-paced environments while maintaining composure under pressure.
- Demonstrated strong skills in teamwork, time management, and ethical integrity.
SERVER
Legends Bar and Grill
Mokena, IL
08.2020 - 07.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Assisted with training of new staff members.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
RN, BSN - Nursing
Chamberlain University
Tinley Park08.2026
HIGH SCHOOL DIPLOMA -
Lincoln Way Central HIghschool
New Lenox05.2022
Skills
- Organizational Skills
- Time Management
- Positive Attitude
- Attention to Detail
- Team Collaboration
- Stress Management
- Strong Work Ethic
- Multitasking Abilities
- Interpersonal Skills
- Effective Communication
- Exceptional Customer Service
- Continuous improvement
- Patient transport
- Vital sign monitoring
- CPR certified
- Patient care
Timeline
Patient Transporter
Silver Cross Hospital
09.2024 - Current
SERVER
Legends Bar and Grill
08.2020 - 07.2024
RN, BSN - Nursing
Chamberlain University
HIGH SCHOOL DIPLOMA -
Lincoln Way Central HIghschool
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