Rachel Thomas

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Delivered excellent patient experiences and direct care.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
• Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
• Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
• Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
• Managed patient records with strict adherence to confidentiality and accuracy standards.
• Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
• Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
• Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Responded to inquiries by directing calls to appropriate personnel.
• Followed document protocols to safeguard confidentiality of patient records.

I was responsible for the day-to-day operations of the home. I helped care for 14-16 residents on a daily basis. I managed all the current employees in my specific home, I did all the ordering for the home and manage inventory. I make and enforce schedules for the facility as well and evaluating the employees for job performance. I made sure the residents are happy and well cared for. I made sure that their physical needs are met as well as their emotional needs. All the residents I care for are dementia patients and I have loved learning about this disease. It has been challenging yet rewarding.

I received all orders for patients that need to be set up on DME equipment. I create or update their accounts via Cerner, verify all demographic information. I verify insurance and call and receive preauthorization in needed. I dispatch a technician to set patient up with equipment. I request documentation from provider regarding patient encounter for the need for oxygen. If the patient is a Medicare patient in request information to acquire a CMN for patient. If patient doesn't qualify per Medicare guidelines I have to execute an ABN CMN. I also resolve billing questions per patient request and follow up with patient when prescription is expired for the pickup of equipment. I fulfill all clerical duties pertaining to the clinic as well.

• Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
• Enhanced patient experience through friendly interactions and efficient service during registration.
• I received all orders for patients that need to be set up on DME equipment. I create or update their accounts via Cerner, verify all demographic information. I verify insurance and call and receive preauthorization in needed. I dispatch a technician to set patient up with equipment. I request documentation from provider regarding patient encounter for the need for oxygen. If the patient is a Medicare patient in request information to acquire a CMN for patient. If patient doesn't qualify per Medicare guidelines I have to execute an ABN CMN. I also resolve billing questions per patient request and follow up with patient when prescription is expired for the pickup of equipment. I fulfill all clerical duties pertaining to the clinic as well.