Rachel Thompson
Charleston,WV
Summary
Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Proficient in managing physical and digital records. Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Overview
19
19
years of professional experience
Work History
PSR/ Assistant Office Manager
Aspen Dental
01.2023 - Current
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Supported the Office Manager with various tasks such as preparing reports.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Hairdresser
Allure Styling Salon
11.2017 - Current
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Recorded notes for future reference, including customer preferences and services delivered
- Processed payments by entering sales in register
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Office Manager
Marsha's Alterations
01.2020 - 01.2023
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Created and finalized contracts for PPE Mask deals with customers
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Compared vendor prices and negotiated for optimal savings
- Handled all incoming business and client requests for information
- Coordinated special projects and managed schedules.
Temp Regulatory Licensing Support Specialist
WV Division Of Labor
11.2020 - 08.2021
- Oversee all Child Labor issues, Answer telephones and assist with Labor issues, Process RA's daily and assign to officers, Email Correspondence, Sort incoming mail, Enter & reconcile all checks sent into the Division of Labor departments, Take daily deposit to State Treasures office on a rotation, Scan and upload all Records for Child Labor and Wage Collection, Various other duties as assigned
Hairdresser
Contemporary Hair
04.2010 - 11.2017
- Recorded notes for future reference, including customer preferences and services delivered
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Processed payments by entering sales in register
- Suggested treatments and styles to suit customers' appearance and desired look
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Hairdresser
Jerry Adkin's Salon
01.2005 - 04.2010
- Coached and trained employees to optimize performance and achieve demanding business objectives
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles
- Scheduled employees to maintain adequate coverage during business hours
- Controlled inventory by tracking expenses, purchases and shelf stock
- Maintained general appointment calendar and set shift schedules.
Education
Associate of Applied Science - Nuclear Medicine Technology
BridgeValley Community And Technical College
Charleston, WVCosmetology
Mountaineer Beauty College
Saint Albans, WV05.2000
Skills
- 50 WPM typing speed
- Administrative Support
- Spreadsheet management
- Multi-Line Phone
- Data inputting
Proficiency
- Advanced Clerical Knowledge
- Accounting Familiarity
- Administrative support
- Mail handling
- Sorting and labeling
- Invoice Processing
- Appointment scheduling
- Customer service and communication
- Insurance verification
Timeline
PSR/ Assistant Office Manager
Aspen Dental
01.2023 - Current
Temp Regulatory Licensing Support Specialist
WV Division Of Labor
11.2020 - 08.2021
Office Manager
Marsha's Alterations
01.2020 - 01.2023
Hairdresser
Allure Styling Salon
11.2017 - Current
Hairdresser
Contemporary Hair
04.2010 - 11.2017
Hairdresser
Jerry Adkin's Salon
01.2005 - 04.2010
Associate of Applied Science - Nuclear Medicine Technology
BridgeValley Community And Technical College
Cosmetology
Mountaineer Beauty College