Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Throop

Cumming

Summary

Versatile IT professional with 20+ years of SAP expertise, specializing in Salesforce and SAP integration across SD, PS, MM, Solution Manager, and ChaRM. Proven track record in managing and optimizing enterprise application systems, driving operational efficiency through strategic solutions and seamless integrations. Skilled in application lifecycle management, system integration, and digital transformation initiatives, with experience leading 9 full SAP ECC implementations and four large-scale company acquisitions to ensure smooth transitions and system alignment. Adept at collaborating across teams to enhance user experience and align technology with evolving business needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

SAP/SFDC Integration Specialist

Newell Brands
08.2019 - Current
  • Lead integration between SAP and SFDC, driving enhancements, troubleshooting, and break/fix resolutions.
  • Develop JIRA stories for SAP and SFDC projects, ensuring clear task execution.
  • Author Functional Specification Documents (FSDs) for SAP ABAP and functional teams, guiding development efforts.
  • Manage master data feeds (Customer, Material, Material Bill of Materials, Orders), ensuring accuracy across platforms.
  • Oversee SAP and SFDC integration mapping, optimizing data flow across touchpoints.
  • Troubleshoot break/fix issues by reviewing Idocs, SAP programs, and payload files, driving system stability.
  • SAP Sales and Distribution (SD) configuration and integration.
  • API & EDI management, middleware troubleshooting, and ERP system alignment.
  • Technical documentation, including JIRA stories and FSDs for implementation clarity.
  • Data governance and master data accuracy across ERP and CRM systems.

SAP SD Lead

Newell Brands
03.2015 - 08.2019
  • Supported API & EDI integrations, including eCommerce and Salesforce/SAP connections, ensuring seamless system interactions.
  • Translated business needs into system requirements, guiding configuration and supporting development teams.
  • Led blueprinting, testing, cutover, and GoLive efforts for system transitions and acquisitions.
  • Acted as a liaison between SAP technical and business teams, ensuring alignment and clear communication.
  • Helped map eCommerce integration points, refining workflows for better connectivity.
  • Prioritized work items, researched best practices, and proposed design options for process improvements.
  • Addressed process and technical gaps, identifying alternative solutions as needed.
  • Coordinated status meetings and project milestones to keep teams aligned.
  • Provided day-to-day system support, collaborating with IT and offshore teams.
  • Trained teams on SAP functionality and configuration, ensuring smooth adoption.

SAP Production Support Manager

Newell Rubbermaid
06.2011 - 03.2015
  • Managed North America OTC production support, acting as the primary contact for live businesses.
  • Coached two direct reports and provided guidance on process, system issues, and functionality requests.
  • Directed cross-functional support issues to the appropriate teams.
  • Delivered updates on outages and provided workarounds for system limitations.
  • Triaged and managed support tickets in Solution Manager.
  • Assisted in prioritization of development and configuration requests.
  • Supported transport movements and maintained ChARM documentation.
  • Experienced in IMG navigation with limited configuration expertise.
  • Skilled in ABAP Development Workbench for troubleshooting and issue resolution.

SAP Lead Order To Cash Functional Analyst

Newell Rubbermaid
10.2007 - 06.2011
  • Led gap analysis and information gathering for future business units, ensuring seamless integration.
  • Provided OTC production support, troubleshooting SAP SD processes and system enhancements.
  • Executed Scenario and Systems Integration Testing using Solution Manager, streamlining issue resolution.
  • Designed functional specifications and collaborated with SAP technical teams, including ATP (Available to Promise) workshops.
  • Skilled in IMG navigation, applying system configurations and best practices.
  • Experienced in ABAP Development Workbench, leveraging technical troubleshooting for process improvements.

SAP Global Process Manager

Alcatel-Lucent
08.2005 - 10.2007
  • Led SAP Order Management troubleshooting, ensuring SOX compliance and driving system improvements.
  • Provided UAT and GoLive support, co-leading refresher training to enhance user adoption.

Global Order Fulfillment Analyst

Lucent Technologies
07.2000 - 08.2005
  • Managed order fulfillment, collaborating across teams to ensure smooth execution and issue resolution.
  • Maintained records and reports, providing key documentation for management decisions.

Education

Bachelor of Science - Criminal Justice

Georgia Southern University
Statesboro, GA
12-1999

Skills

  • SAP & Salesforce Integration
  • API & EDI Management
  • JIRA Project Oversight
  • Functional Specification Documentation
  • Master Data Management
  • SAP Sales & Distribution (SD) Configuration
  • Business Process Analysis & Optimization
  • M&A & System Transition Leadership

Certification

  • Certified Salesforce Administrator, 2022

Timeline

SAP/SFDC Integration Specialist

Newell Brands
08.2019 - Current

SAP SD Lead

Newell Brands
03.2015 - 08.2019

SAP Production Support Manager

Newell Rubbermaid
06.2011 - 03.2015

SAP Lead Order To Cash Functional Analyst

Newell Rubbermaid
10.2007 - 06.2011

SAP Global Process Manager

Alcatel-Lucent
08.2005 - 10.2007

Global Order Fulfillment Analyst

Lucent Technologies
07.2000 - 08.2005

Bachelor of Science - Criminal Justice

Georgia Southern University

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