Microsoft, Excel
RACHEL TILLEY
Seattle,WA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly motivated, reliable and performance focused Advanced Medical Support Assistant with proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little to no supervision. Detailed oriented professional looking to bring medical background and team building skills to a performance driven, high reliability team. Performance-focused offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes. Attentive Advanced Medical Support Assistant with a 7yrs -year background working in the medical field. Excellent patient scheduling and medical billing abilities. In-depth understanding of privacy regulations.
Overview
16
16
years of professional experience
2
2
Certificates
31
31
years of post-secondary education
1
1
Language
Work History
ADVANCED MEDICAL SUPPORT ASSISTANT
Veterans Affairs Medical Center
10.2023 - Current
- Ensured compliance with all policies and procedures related to scheduling
- Confirmed and scheduled appointment dates and times with physicians' offices
- Utilized computer software programs to create and update detailed employee shift schedules
- Communicated regularly with supervisors about upcoming events or projects requiring additional staff support
- Interviewed patients to complete case histories, intake documentation, and insurance forms
- Collaborated with clinical staff members to review patient needs and requirements prior to scheduling procedures or tests
- Performed administrative tasks such as filing paperwork, preparing correspondence
- Utilized electronic health records software to document and update patient information accurately
- Communicated regularly with other departments regarding upcoming events that might impact the availability of personnel or resources
- Demonstrated excellent customer service skills while interacting with patients, families, and healthcare providers.
CERTIFIED NURSING ASSISTANT
Veterans Affairs Medical Center
07.2023 - 10.2023
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Communicated with patients with compassion while keeping medical information private
- Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration
- Maintained records management system to process personnel information and produce reports
- Assessed the need for additional staff, equipment, and services based on historical data and seasonal trends
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications
- Explained policies, procedures, and services to patients
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment
- Monitored inpatient bed use, facilities, and staff to provide optimal use of resources.
CERTIFIED NURSING ASSISTANT
VA Medical Center
10.2017 - 07.2023
- Screens all patients, visitors, and staff entering the Dallas Community Living Center (CLC per COVID protocol; Handles all requests and refers to appropriate resources as needed
- Provides information and enforces policies and procedures including HIPPA; and receives all calls and in-person requests assuring that those of an urgent nature are addressed first
- Monitors patients' pain with 100% accuracy
- Successfully assists with Foley care management
- Encourages and assists patients with dietary intake
- Effectively assists patients with daily hygiene.
RECEPTIONIST ADMINISTRATOR
Greenhouse Outpatient Treatment Facility
06.2016 - 10.2017
- Answered incoming phone calls, routing to appropriate parties throughout the office
- Welcomed visitors and customers by greeting and answering or directing inquiries
- Performed data entry and other administrative tasks to support departments
- Obtained and processed payments from clients for products and services
- Received parcels, routed mail, and opened packages for staff
- Maintained office supply inventory and placed orders to meet demand
- Screened and responded to emails, messages, and other correspondence, freeing up senior management
- Coordinated appointment calendar and balanced schedules to promote optimal productivity
- Supported office security by following safety procedures and controlling access via the reception desk
- Tracked and coordinated preventive maintenance and pressing repairs with outside vendors
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Reviewed reports on employee attendance, productivity, and effectiveness to evaluate performance.
CERTIFIED PSYCHIATRIC TECHNICIAN
Millwood Hospital
12.2010 - 07.2014
- Performed time interval patient observations and effectively conveyed the same to the Charge Nurse
- Successfully monitored patients' medication intake
- Assisted and co-led situational therapeutic groups for psychiatric patients
- Effectively assisted patients with daily hygiene while exercising care and compassion.
MEDICAL OFFICE ASSISTANT
Heart to Heart Hospice
06.2008 - 02.2009
- Scheduled appointments for patients via phone and in person
- Assisted with referrals and prepared medical records for patients
- Communicated with patients to resolve inquiries, schedule appointments, and address billing questions
- Registered patients and scheduled appointments
- Collected information, verified insurance, and collected co-payments for patients as part of the check-in process
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions, and prepared patients for the physician by explaining the process
- Completed and safeguarded medical records, securing patient information to maintain confidentiality
- Maintained smooth flow of examinations to keep appointments on schedule
- Submitted diagnosis and procedure codes for insurance companies
- Answered telephones and directed calls to appropriate medical or administrative staff
- Greeted patients, determined the purpose of the visit, and directed them to appropriate staff
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education
CERTIFICATION, PHLEBOTOMY -
CERTIFICATION, PSYCHIATRIC AIDE - undefined
CERTIFICATION, STATE OF TEXAS ‒ CURRENTCERTIFIED RESTORATIVE NURSING – ACTIVEYELLOW BELT - ACTIVE - undefined
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Skills
Exceptional Customer Service
Reliable Team Member
Ability to make a compassionate and caring connection with patients, families and others
Knowledge of medical terminology / procedures
Excellent Communication Skills
Medical Records Maintenance
Medical Software Applications
Insurance Verification
Appointment Scheduling Expertise
HIPPA Compliance Understanding
Proficient in Verbal and Written Communication
Recordkeeping skills
Conflict resolution techniques
Certification
CPR Certified
Additional Information
Independent Worker, Organized, Effective Communicator, Highly focused under pressure, Remarkable Time Management, Detail oriented, Self-starter, Accommodating, Active Listener, Adaptable, Problem Solver, Team Player, Proactive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ADVANCED MEDICAL SUPPORT ASSISTANT - Veterans Affairs Medical Center
10.2023 - Current
CERTIFIED NURSING ASSISTANT - Veterans Affairs Medical Center
07.2023 - 10.2023
CERTIFIED NURSING ASSISTANT - VA Medical Center
10.2017 - 07.2023
RECEPTIONIST ADMINISTRATOR - Greenhouse Outpatient Treatment Facility
06.2016 - 10.2017
CERTIFIED PSYCHIATRIC TECHNICIAN - Millwood Hospital
12.2010 - 07.2014
MEDICAL OFFICE ASSISTANT - Heart to Heart Hospice
06.2008 - 02.2009
National Health Care Career Institute - CERTIFICATION, PHLEBOTOMY,
PCI Health Training Center - CERTIFICATION, PSYCHIATRIC AIDE,
- CERTIFICATION, STATE OF TEXAS ‒ CURRENTCERTIFIED RESTORATIVE NURSING – ACTIVEYELLOW BELT - ACTIVE,
South Oak Cliff High School - ,
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Software
Interests
Computer Science