Overview
Work History
Education
Skills
Timeline
Generic

Rachel Timm

Rochester,MN

Overview

8
8
years of professional experience

Work History

General Manager

Thompson's Garage Door & Openers
03.2019 - 08.2023
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed time efficiently in order to complete all tasks within deadlines.

Guest Service Team Lead

Target Corporation
07.2015 - 03.2019
  • Coached and mentored team members, improving overall performance and productivity levels.
  • Responded to customer inquiries, complaints and special requests to increase customer satisfaction.
  • Maintained open lines of communication with upper management regarding updates or pertinent information related to the team's performance.
  • Trained new team members in customer service techniques and daily operations.
  • Resolved customer complaints and discrepancies in prompt and courteous manner.
  • Organized schedules and delegated tasks effectively among team members to ensure optimal coverage during peak hours.
  • Monitored team member performance and provided feedback and guidance.

Education

Associate Degree in Nursing - Nursing

Rochester Community & Technical College
Rochester, MN
05.2024

Skills

  • Clinical judgment

  • Critical Thinking

  • BLS certification

Timeline

General Manager

Thompson's Garage Door & Openers
03.2019 - 08.2023

Guest Service Team Lead

Target Corporation
07.2015 - 03.2019

Associate Degree in Nursing - Nursing

Rochester Community & Technical College

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Rachel Timm