Rachel Timm
Rochester,MN
Overview
8
8
years of professional experience
Work History
General Manager
Thompson's Garage Door & Openers
03.2019 - 08.2023
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed time efficiently in order to complete all tasks within deadlines.
Guest Service Team Lead
Target Corporation
07.2015 - 03.2019
- Coached and mentored team members, improving overall performance and productivity levels.
- Responded to customer inquiries, complaints and special requests to increase customer satisfaction.
- Maintained open lines of communication with upper management regarding updates or pertinent information related to the team's performance.
- Trained new team members in customer service techniques and daily operations.
- Resolved customer complaints and discrepancies in prompt and courteous manner.
- Organized schedules and delegated tasks effectively among team members to ensure optimal coverage during peak hours.
- Monitored team member performance and provided feedback and guidance.
Education
Associate Degree in Nursing - Nursing
Rochester Community & Technical College
Rochester, MN05.2024
Skills
Clinical judgment
Critical Thinking
BLS certification
Timeline
General Manager
Thompson's Garage Door & Openers
03.2019 - 08.2023
Guest Service Team Lead
Target Corporation
07.2015 - 03.2019
Associate Degree in Nursing - Nursing
Rochester Community & Technical College