Rachel Todd
Haskell,AR
Summary
Motivated banking professional with almost 5 years of banking experience possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and offering solutions. Meticulously organized and proficient in time management. Adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Well versed in the area of sales.
Motivated Customer Service Representative with more than 3 years of retail experience. Passionate about exceeding customer expectations by building rapport. Skilled at providing exceptional service, accurately running transactions, and proficiently managing store inventory to maximize customer satisfaction and sales.
Overview
15
15
years of professional experience
Work History
Financial Sales Representative
Arvest Bank
Bryant, AR
2018.07 - Current
- Successfully input and close consumer loans.
- Answer inquiries on banking products including checking, savings, loans, etc
- Open checking and savings accounts as well as Certificate of Deposits, etc
- Have meaningful financial conversations with customers in order to promote and maintain a lifelong relationship as well as sell the right product(s) to gain profit for the bank.
Senior Teller
Arvest Bank
North Little Rock, AR
2017.11 - 2018.07
- Train all new tellers by teaching them effective customer-relations and how to accurately perform their duties.
- Manage the bank’s vault, in custody of over $300,000 at times.
- Assign duties to all employees of the bank with the exception of the Assistant Branch Manager & Branch Sales Manager.
- Audit all teller drawers as well as the vault and cash recycler.
- Assist tellers with complicated customer requests and provide guidance when faced with the inability to effectively execute customer needs.
Teller
Arvest Bank
North Little Rock, AR
2014.10 - 2017.11
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer cash and change orders.
- Executed wire transfers and account transfers.
- Answered telephone inquiries to the best of my abilities.
- Maintained near perfect percentages in the areas of all job duties i.e. sales, number of transactions, branch duties, etc.
Customer Service Representative
Bed Bath & Beyond
North Little Rock, AR
2011.05 - 2014.10
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Processed all sales transactions accurately and in a timely fashion.
Skills
- Cash handling expertise
- Rapid 10-key data entry
- Savvy relationship-builder
- Goal-oriented
- Excellent time management skills
- People-oriented
References
- Meagan Moyer - 870.577.4899 / Relationship: Former Supervisor
- Jesska Hampton - 501.744.3112 / Relationship: Former Supervisor
- Tracy Allen - 501.266.0722 / Relationship: Family Friend
Accomplishments
Retained a Life Insurance License issued by the State of Arkansas.
Timeline
Financial Sales Representative
Arvest Bank
2018.07 - Current
Senior Teller
Arvest Bank
2017.11 - 2018.07
Teller
Arvest Bank
2014.10 - 2017.11
Customer Service Representative
Bed Bath & Beyond
2011.05 - 2014.10