Summary
Work History
Education
Skills
References
Timeline
Generic

Rachel Torres

Torrance,CA

Summary

Experienced clinic manager with a robust background in healthcare administration, operations management, and team leadership. Skilled in managing teams to improve clinic efficiency and patient satisfaction, and adept at coaching and counseling staff to meet job expectations and regulatory standards. Proven expertise in overseeing day- to-day operations, workflow, and department goals to enhance productivity while ensuring compliance with policies, procedures, and regulatory standards.

Work History

Office Manager/Case Coordinator

Syn Wellness & Regenerative Medicine
  • Managed day-to-day operations of the office, overseeing staff scheduling, training, and management to maintain an efficient workflow and meet department goals
  • Approve payroll and time off requests
  • Responsible for clinic billing processes and ensuring that patient accounts are in order
  • Ensure that key metrics are being met
  • Prepare weekly financial reports and financial predictions for the CEO
  • Conduct staff meetings and training sessions
  • Responsible for performing new patient consults and preliminary nerve scans
  • Follow up on patient leads from various marketing platforms
  • Serve as a patient care coordinator
  • Responsible for purchasing office supplies and inventory

Assistant Center Operations Director

Concentra Urgent Care
  • Manage all aspects of clinic operations, including customer service, management, and administrative responsibilities
  • Ensure the facility follows local, state, and federal regulations
  • Responsible for ensuring that key metrics and KPI's are consistently met as\outlined by the company
  • Onboard, train and develop a high performing and diverse team
  • Responsible for the purchasing, maintenance, and repair of clinic equipment
  • Meet with prospective clients and sales team to conduct site tours
  • Approve and process payroll
  • Serve as a liaison between patients, providers, and staff
  • Demonstrate clinic leadership by actively being on the floor and assisting staff when needed
  • Ensure that all clinic staff maintain current licenses and/or certification requirements
  • Coordinate and lead staff meetings outlining goals, priorities, and policy updates
  • Conduct weekly leadership meetings with department supervisors
  • Maintains confidentiality in all matters

Medical Assistant/Back Office Supervisor

Concentra Urgent Care
  • Worked in a fast paced front and back-office setting
  • Answer telephones respond to client emails and faxes
  • Facilitated patient registration and insurance verification
  • Prepared daily cash logs
  • Gather patient vitals and medical history and enter in the EHR system
  • Perform ancillary testing ordered by the physician
  • (EKG, PFT, strep test, injections, suture removals, audio grams, blood draws)
  • Perform physicals, and other pre-employment testing
  • Certified in Department of Transportation drug screen and breath alcohol testing
  • Charge Entry
  • Work closely with specialty doctors in the Orthopedic department
  • Dispense medications when ordered by physician
  • Responsible for reporting inventory usage, and expired items

Accounts Receivable Specialist / New Accounts / Claims Examiner

SB Freight
  • Made collection calls on customer accounts with Past Due invoices
  • Research billing discrepancies and adjust invoices as needed
  • Set up payment schedules with difficult and delinquent accounts to insure payments
  • Provided training for new department employees
  • Prepare receivables reports weekly and conducted meetings with department managers to review accounts being referred to collections
  • Prepared and filed Small Claims Court documents for final settlement
  • Appeared as company representative for all small claims court hearings
  • Performed backup duties for the dispatch department
  • Scheduled pickup orders
  • Solely responsible for the setup of all new accounts for three separate freight divisions
  • This included entering all new applications into the operating system
  • Performing business credit inquiries
  • Setup and investigated customer claims of OS&D/lost freight
  • Reviewed supporting documents provided by customers and made Final determination based on my findings
  • Approved settlement payments on "AT FAULT" claim files when needed

Workers Compensation Insurance Technician

State Compensation Insurance Fund
  • Handled workers compensation disability claims for five separate state agencies
  • Obtain information from injured workers and their employer in order to make liability determination
  • Request and review medical reports
  • Authorized medical treatment/therapy based on physician reports
  • Maintained constant contact with Physicians and employers to determine injured workers loss time, and release to work date
  • Calculated and issued disability checks to the injured worker on a biweekly schedule

Auto Claims Adjuster

Horace Mann Insurance Company
  • Set up new auto loss claim files
  • Set coverage reserve on each file
  • Verified policy coverage
  • Reviewed police reports, photos, and contacted all parties to determine liability status
  • Managed total Loss claim files
  • Made settlement offers for total loss vehicles
  • Contacted lien holder for payoff amounts
  • Notified DMV of vehicle status
  • Issued payments for damages and/or total loss final settlements
  • Referred claims to subrogation department when necessary

Education

Bachelor's Degree - Healthcare Administration

PIMA Medical Institute

Associate Degree - Healthcare Administration

PIMA Medical Institute

Certificate Degree - Medical Assistant

PIMA Medical Institute

Certificate Degree - Paralegal Studies

California Southern Law School

Skills

  • Healthcare Administration
  • Clinic Operations
  • Team Leadership
  • Customer Service
  • Billing and Accounts Receivable
  • Regulatory Compliance
  • Training and coaching
  • Financial Reporting

References

References available upon request.

Timeline

Office Manager/Case Coordinator

Syn Wellness & Regenerative Medicine

Assistant Center Operations Director

Concentra Urgent Care

Medical Assistant/Back Office Supervisor

Concentra Urgent Care

Accounts Receivable Specialist / New Accounts / Claims Examiner

SB Freight

Workers Compensation Insurance Technician

State Compensation Insurance Fund

Auto Claims Adjuster

Horace Mann Insurance Company

Bachelor's Degree - Healthcare Administration

PIMA Medical Institute

Associate Degree - Healthcare Administration

PIMA Medical Institute

Certificate Degree - Medical Assistant

PIMA Medical Institute

Certificate Degree - Paralegal Studies

California Southern Law School

Similar Profiles

  • RYLIE BUTLER

    RYLIE BUTLERRYLIE BUTLER

    Clinical Coordinator at Regenerative Medicine and Pain ManagementClinical Coordinator at Regenerative Medicine and Pain Management

  • Gerald A Dance

    Gerald A DanceGerald A Dance

    Supply Chain Associate II at Minaris Regenerative MedicineSupply Chain Associate II at Minaris Regenerative Medicine

  • Ashley Pennington

    Ashley PenningtonAshley Pennington

    Family Nurse Practitioner at Southern Pain & Regenerative Medicine/Southern VIP Vascular and Interventional Pain ManagementFamily Nurse Practitioner at Southern Pain & Regenerative Medicine/Southern VIP Vascular and Interventional Pain Management

  • Haily Lewis-Eastman

    Haily Lewis-EastmanHaily Lewis-Eastman

    Digital Marketing Manager at Marcus MedicalDigital Marketing Manager at Marcus Medical

  • Kirsten Allen

    Kirsten AllenKirsten Allen

    Director of Operations at Ultimate Estate PlannerDirector of Operations at Ultimate Estate Planner

CREATE PROFILE
Rachel Torres