RACHEL TORRES
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager college student willing to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
GSR
Nothing Bundt Cakes
Downey, CA
04.2024 - Current
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Crew Member
Raising Cane's Restaurants
Downey, CA
03.2023 - 12.2023
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Promoted a positive work environment through effective communication and teamwork among staff members
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Accurately operated cash register to process customer payments
- Worked well with teammates and accepted coaching from management team
Retail Sales Associate
Forever 21
Downey, CA
07.2022 - 01.2023
- Maintained clean sales floor and straightened and faced merchandise
- Answered questions about store policies and addressed customer concerns
- Engaged in friendly conversation with customer to better uncover individual needs
- Answered customer questions about products and services, helped locate merchandise
Housekeeper
Embassy Suites
Downey, CA
10.2021 - 05.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
Associate of Business Administration - Business Administration And Management
Long Beach City College
Long Beach, CA12-2025
High School Diploma -
Downey High School
Downey, CA05.2022
Skills
- POS system use
- Friendly, positive attitude
- Critical thinking
- Teamwork and collaboration
- Problem-solving
- Customer service
Timeline
GSR
Nothing Bundt Cakes
04.2024 - Current
Crew Member
Raising Cane's Restaurants
03.2023 - 12.2023
Retail Sales Associate
Forever 21
07.2022 - 01.2023
Housekeeper
Embassy Suites
10.2021 - 05.2022
High School Diploma -
Downey High School
Associate of Business Administration - Business Administration And Management
Long Beach City College