Rachel Torres
Hesperia,CA
Summary
Dynamic Office Administrator with proven expertise at Advantage Directional Drilling, Inc., excelling in time management and customer engagement. Enhanced operational efficiency through optimized filing systems and effective team collaboration, resulting in improved document retrieval and increased customer satisfaction. Proficient in Quickbooks, demonstrating strong attention to detail and problem-solving abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Administrator
Advantage Directional Drilling, Inc
01.2014 - 05.2024
- Managed daily front office operations, ensuring efficient workflow and exceptional customer service.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Assisted in creation of performance reports, providing insights that informed management decisions.
- Utilized office software to create documents, spreadsheets, and presentations efficiently.
Assistant Manager
Blockbuster Video
06.2005 - 04.2009
- Coordinated daily operations to enhance team productivity and streamline workflows.
- Developed training programs to support new hires in adapting to company standards quickly.
- Facilitated regular team meetings to communicate updates, gather feedback, and promote a positive work culture.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-2005
Skills
- Time management
- Office administration
- File organization
- Customer engagement
- Bookkeeping
- Calendar management
- Typing 48 words per minute
- Quickbooks expertise
- Travel arrangements
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Documentation and recordkeeping
Certification
- CPR Certified through American Heart Association
Timeline
Office Administrator
Advantage Directional Drilling, Inc
01.2014 - 05.2024
Assistant Manager
Blockbuster Video
06.2005 - 04.2009
High School Diploma -
Hesperia High School
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