Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Rachel Tourdot

Sun Prairie

Summary

Dynamic Operations Manager with a proven track record at Midwest Alarm Services, excelling in team leadership and operations management. Enhanced customer satisfaction through effective communication and problem-solving, while fostering a motivated workforce that improved employee retention. Skilled in developing standard operating procedures to drive efficiency and accountability.

Overview

13
13
years of professional experience

Work History

Operations Manager

Midwest Alarm Services
08.2020 - Current
  • Assisted in daily operations to ensure smooth workflow and task completion.
  • Supported team members by learning processes and effectively handling routine tasks.
  • Collaborated with cross-functional teams to improve communication and coordination.
  • Maintained accurate records of inventory and supplies for operational efficiency.
  • Adapted quickly to new tools and systems to streamline operational processes.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Contributed to the development of standard operating procedures for improved consistency.

Project Coordinator

Johnson Controls
05.2016 - 08.2020
  • Coordinated project schedules and resources to ensure timely completion of deliverables.
  • Developed project documentation, including timelines, budgets, and progress reports.
  • Tracked project milestones and deliverables, ensuring alignment with organizational goals.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.

Middle School Secretary

Baraboo Middle School
04.2012 - 05.2016
  • Managed daily office operations to ensure efficient workflow and support for faculty and students.
  • Organized and maintained student records using digital management systems for accuracy and accessibility.
  • Facilitated communication between parents, teachers, and administration to address inquiries and resolve issues.
  • Developed streamlined processes for handling incoming correspondence, improving response times significantly.
  • Trained new administrative staff on office procedures, fostering a collaborative work environment.
  • Assisted in the development of a positive school environment by greeting parents, students, and staff with professionalism and enthusiasm.
  • Supported administrative staff with daily tasks such as photocopying materials, entering data into databases, and answering phone calls.
  • Provided a welcoming environment for prospective students and their families during school tours and open house events.
  • Coordinated substitute teacher arrangements to ensure minimal disruption to classroom instruction during teacher absences.
  • Safeguarded confidential student information by maintaining secure files and adhering to privacy regulations.

Education

Baraboo High School
Baraboo, WI

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee motivation

Timeline

Operations Manager

Midwest Alarm Services
08.2020 - Current

Project Coordinator

Johnson Controls
05.2016 - 08.2020

Middle School Secretary

Baraboo Middle School
04.2012 - 05.2016

Baraboo High School

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Rachel Tourdot