Hi, I’m
Rachel Trease
Pawtucket,RI
Summary
Guest services professional with commitment to high standards and delivering results. Extensive experience in creating memorable guest experiences and resolving issues effectively. Known for strong collaboration skills and adaptability to changing needs. Reliable team player with excellent communication and problem-solving abilities.
Overview
18
years of professional experience
Work History
The Fresh Market
Guest Service Assistant Manager
11.2024 - Current
Job overview
- Manage front of store operations in manager's absence, Supervise & support team members, train new partners, cash & safe handling in a fast paced environment while maintaining the highest level of customer service
- Support other departments throughout store
- Monitored guest feedback closely via online reviews or comment cards, implementing improvements based on common trends identified.
- Streamlined check-out processes for increased efficiency and reduced wait times.
- Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Simply Business, Inc
Licensed Service Agent/ Onboarding Specialist
03.2020 - 10.2024
Job overview
- Maintaining excellent service in a fast-paced call center while adhering to company standards in a growing & evolving department, Work with team to reach performance goals & improve processes, Inter-departmental collaboration to solve customer issues and improve company guidelines, Multitasking through ticketing systems, customer file systems, phone systems, email, HR systems and carrier portals
- Communicate with new hires prior to start date to prepare for start date/Week 0
- Perform pre-boarding activities for each new hire including swag orders, assure needed tech orders are submitted on time for start date, meet with hiring managers to answer questions and offer guidance for new hires and schedule all onboarding sessions for each new hire
- Continuously update onboarding content and presentations
- Present onboarding content in multiple sessions
- Remain in contact with new hires regularly for their first 3 months following onboarding
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Managed high call volumes, approximately 80-100 calls per day, while maintaining excellent customer service standards for prompt issue resolution.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
F.I. Patnode Insurance Agency Inc
Licensed Service Agent
08.2019 - 03.2020
Job overview
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
Allstate - Bishop Insurance LLC
Licensed Service Agent
06.2018 - 07.2019
Job overview
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
Cowan, a Division of HUB International
Benefit Administrator/ Employer Services Support
09.2015 - 06.2018
Job overview
- Employee Benefit Administration (manage 3 clients enrollments, enroll clients employees in health benefits - New Hire & Open Enrollment, Middleman between client & provider, Maintain guidelines, deadlines & HIPAA)
- Employer Services Support (Support Benefit Administrators, Prepare and ship benefit packets for clients, Train new Support employees, Create & Maintain training materials)
- Improved employee understanding of benefit offerings through clear communication, informative presentations, and one-on-one consultations.
- Supported employees during leave of absence requests by guiding them through necessary paperwork and coordinating required communications between departments.
Starbucks
Shift Supervisor
11.2010 - 07.2015
Job overview
- Manage store operations in manager's absence, Supervise & support team members, Train new partners, Prepare food & drinks in a fast paced environment while maintaining the highest level of customer service
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Wang Vision Institute
Executive Assistant/ Receptionist/ Marketing
05.2007 - 11.2010
Job overview
- Provided administrative support for the TN Chinese Chamber of Commerce, Coordinate personal & professional schedule, travel, finances and maintenance, Plan & execute charity fundraisers
- Handle patient scheduling, check-in & payments, Managed & maintained patient charts, provided marketing support in office and via email/telephone, Managing in-kind donations for charity events
Education
Marysville High SchoolMarysville, OH
High School Diploma
05.1997
Skills
- Microsoft office
- Guest relations
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Effective communication
- Relationship building
- Office administration
- Training and mentoring
- Task prioritization
- Self motivation
- Analytical thinking
- Conflict resolution
- Interpersonal skills
- Resourcefulness
- Continuous improvement
- Cultural awareness
- Professional demeanor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePaid time offPaid sick leave401k matchHealthcare benefitsWork from home optionCareer advancementPersonal development programsSimilar Profiles
Makenna KeeganMakenna Keegan
Bakery Team Member at The Fresh MarketBakery Team Member at The Fresh Market
Caitlin YeendCaitlin Yeend
Cashier at The Fresh MarketCashier at The Fresh Market
Yolanda StaplesYolanda Staples
Guest Service Manager at The Fresh MarketGuest Service Manager at The Fresh Market