Rachel Trice

I serve as the primary point of contact expertly managing a high volume of daily calls for tenants vendors and the public across 50 residential units and a historic inn.

I build and maintain strong relationships with tenants and vendors ensuring prompt and professional resolution of inquiries and concerns

efficiently troubleshoot and resolve tenant and vendor issues via phone

accurately communicate company policies and procedures to all callers

maintain detailed records of phone interactions and follow up actions

consistently deliver exceptional customer service contributing to high tenant and vendor satisfaction

• Managed all aspects of a mobile pet styling business providing comprehensive grooming services
• maintained a positive business reputation through prompt and professional customer service and complaint resolutions
• implemented strategic pricing and cost-saving measures to achieve profitability while maintaining quality
• developed and executed marketing campaigns to attract new customers
• insured compliance with all relevant business and animal care regulations

• Communicated effectively with clients regarding the progress of their pet's styling session.
• Maintained records of services provided to clients and their pets.
• Operated a variety of tools including clippers, scissors, brushes and combs safely.
• Performed bathing and brushing of pets using appropriate grooming products.
• Monitored animal behavior closely during grooming sessions to reduce stress levels.
• Provided guidance on breed-specific styles according to customer requests.
• Greeted customers upon arrival, while providing a safe and secure environment for pets.
• Conducted routine inspections of equipment to ensure safety standards were met.
• Sanitized work area after each appointment using disinfectant solutions and other cleaning materials.
• Responded promptly to customer inquiries via phone or email in a friendly manner.
• Ensured that all tools were properly sanitized between uses.
• Observed all safety protocols while administering treatments such as flea baths or medicated shampoos.
• Educated owners on proper maintenance of their pet's coat between professional groomings.
• Trimmed nails, ears, and fur as needed to maintain pet hygiene.
• Provided suggestions regarding pet nutrition and health care habits.
• Checked for fleas or ticks on each animal prior to beginning any service.
• Scheduled appointments with clientele for grooming services.
• Assisted in the selection of pet care products based on customer needs.
• Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
• Cared for shears, clippers, and other grooming tools.
• Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
• Delivered excellent service to pet owners to drive repeat business.
• Bathed and groomed pets using gentle techniques.

• Followed all safety protocols while handling pets in order to prevent injury or harm.
• Ensured that all equipment was properly sanitized between each use
• Dried animals using towels, blow dryers, brushes, and combs.
• Stocked shelves with supplies such as shampoos, conditioners, brushes.
• Inspected animals for fleas or other parasites before beginning bathing process.
• Performed basic health checks such as checking eyes, ears, nose and skin of the animal being bathed.
• Adhered strictly to company policies related to the care of animals.
• Maintained cleanliness of bathing area, including washing tubs and floors.
• Provided nail trimming services for pets as requested by clients.
• Conducted pre-bath consultations with owners regarding pet's needs and concerns in order to customize service accordingly.
• Educated customers about proper care techniques for their pet's coat type.
• Kept accurate records of services rendered for each customer visit.
• Provided exceptional customer service at all times when interacting with clients.
• Clipped nails, cleaned ears, and brushed teeth according to grooming standards.
• Recorded customer information into database accurately after each appointment.
• Applied flea treatments as needed per customer request or veterinarian recommendation.
• Bathed animals using appropriate shampoos, conditioners, and tools.
• Greeted customers and assessed their pet's needs.
• Bathed large number of animals during each shift.
• Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
• Examined animals for injury or illness and documented symptoms for veterinarian review.
• Kept dogs safe by remaining alert to environmental conditions and nearby animals.
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
• Supported animal health by keeping areas clean, neat and properly sanitized.
• Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
• Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
• Walked dogs while enforcing good behavior and manners.

• review reviewed credit histories and financial information for loan applicants
• assisted in developing new loan products and services
• verified accuracy of loan documents and interacted with relevant parties (underwriters, appraisers etc
• Assisted in the development of new products and services for loan customers.
• Analyzed financial data to determine the feasibility of granting loans.
• Explained various types of loans available to customers and their associated terms and conditions.
• Approved or denied loan applications based on established guidelines.
• Verified accuracy of loan documents prior to approval.
• Reviewed credit histories, income statements, and other financial information of loan applicants.
• Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
• Provided customer service support throughout the entire process from application through closing.
• Monitored changes in relevant federal regulations related to lending practices.
• Counseled clients on debt management and repayment plans.
• Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
• Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
• Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
• Recommended loan approvals and denials based on customer loan application reviews.
• Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.