Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rachel Trottier

Rachel Trottier

Amesbury,MA

Summary

Dedicated Liaison professional with strong interpersonal and organizational skills. Qualified and mature with exceptional abilities. Diligent & professional. Honest and ethical with exceptional conflict resolution talents. Able to handle all types of inquiries efficiently and effectively. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Guest Services Liaison

Mill Town Health & Rehab
01.2024 - Current
  • Experience managing guest feedback, resolving issues, and improving guest satisfaction. Managing new admissions in the Health Care Facility. Ensure all consents are signed and put into our POC system.
  • Facilitated exceptional guest experiences through effective communication and personalized service strategies.
  • Resolved guest inquiries and concerns promptly, ensuring high satisfaction levels and repeat visits.
  • Implemented feedback mechanisms to gather insights on guest preferences, driving continuous service improvement.
  • Resolved guest complaints professionally, turning potential negative experiences into positive ones.
  • Developed operational strategies to optimize workflow efficiency and enhance team performance.

Administrative Assistant/ Receptionist

Mill Town Health & Rehab
02.2021 - Current
  • Scheduled appointments, coordinated meetings, and maintained office calendar.
  • Processed incoming and outgoing mail, packages, and deliveries.
  • Coordinated schedules and meetings for executives, enhancing operational efficiency.
  • Managed office supplies inventory, ensuring optimal levels and reducing costs through effective vendor negotiations.
  • Assisted in preparation of reports and presentations, ensuring accuracy and alignment with company standards.
  • Developed training materials for new staff, fostering a supportive onboarding experience to enhance team performance.
  • Oversaw daily administrative operations, identifying process inefficiencies and recommending strategic improvements for workflow enhancement.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.

Café Manager

Plum Island Coffee Roasters
01.2006 - 01.2013
  • Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented cost control measures, reducing waste and optimizing inventory management.
  • Developed and executed marketing strategies to enhance brand visibility and customer engagement.
  • Analyzed sales data to identify trends, informing menu adjustments and promotional efforts.
  • Established strong vendor relationships, negotiating favorable terms for supplies and services.
  • Streamlined processes for order fulfillment, improving turnaround time and customer satisfaction.
  • Led health and safety compliance initiatives, maintaining standards in food handling and workplace practices.
  • Oversaw daily cafe operations to maintain smooth workflow.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
  • Enhanced cafe's ambiance with curated music playlists and local art displays, making it community hub.

Private Nanny

Private Care
06.2004 - 01.2006
  • Developed individualized educational activities to promote cognitive and emotional growth in children.
  • Coordinated daily schedules, ensuring timely completion of tasks and adherence to routines.
  • Implemented positive discipline techniques to foster a nurturing environment for children's development.
  • Communicated effectively with parents regarding children's progress, needs, and daily activities.
  • Organized recreational outings, enhancing social skills and expanding children's experiences outside the home.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Provided safe transportation to and from school, extracurricular activities, and other events.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Monitored children's play activities to verify safety.

Education

High School Diploma -

Amesbury High School
Amesbury, MA
06-2004

Skills

  • Customer engagement
  • Service excellence
  • Effective team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Cross-functional teamwork
  • Shift scheduling
  • Schedule preparation
  • Employee onboarding
  • Vendor management
  • Teamwork and collaboration
  • Computer skills
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Hiring and training
  • Managing operations and efficiency
  • Professional and courteous
  • MS office
  • Staff supervision
  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Reception area maintenance
  • Mail handling
  • Document scanning and digitization
  • Document management
  • Calendar management
  • Supply management
  • Visitor access management
  • Confidential information management
  • Office equipment maintenance
  • Policy enforcement
  • Phone and email etiquette
  • Microsoft office
  • Office management

Timeline

Guest Services Liaison

Mill Town Health & Rehab
01.2024 - Current

Administrative Assistant/ Receptionist

Mill Town Health & Rehab
02.2021 - Current

Café Manager

Plum Island Coffee Roasters
01.2006 - 01.2013

Private Nanny

Private Care
06.2004 - 01.2006

High School Diploma -

Amesbury High School

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