RACHEL TRUJILLO

• Resolved complex technical issues and optimized system performance across Windows, Mac, and Linux/Unix environments
• Designed and implemented Tebleau dashboards for customers over at NNSA
• Designed and maintained standalone network infrastructures while leveraging advanced networking and software-defined networking (SDN) principles
• Streamlined software integration and deployment processes by applying DevOps methodologies
• Engineered high-performance computing systems and servers, including the configuration of RAID arrays and custom hardware solutions
• Implemented virtualization strategies using VMware, Hyper-V, Kubernetes, and Docker to enhance scalability and resource allocation
• Achieved 99.9% system uptime by configuring and maintaining high-availability servers and network infrastructures
• Managed and resolved over 1,000 support tickets annually through ServiceNow, ensuring 95% customer satisfaction ratings
• Delivered robust and scalable cloud-based solutions that supported hybrid environments across Azure, AWS, and GCP
• Improved data security and operational efficiency by implementing advanced encryption protocols and compliance measures
• Automated data processing workflows, enabling faster and more reliable computational analysis
• Contributed to critical projects involving sensitive data, ensuring accuracy, security, and adherence to industry standards

• Maintain active DOE Q security clearance for secure data handling
• Manage data architecture and ensured efficient data management within Sandia National Labs
• Utilize Microsoft Office applications for various data-related tasks
• Develop and implement databases using MSSQL, including creating database tables and schemas
• Utilize Azure Data Studio to interface with servers and manage databases
• Implement Docker containers for secure housing of database environments
• Reduced database downtime through proactive monitoring and alert management
• Streamlined database operations by optimizing schema designs and query performance
• Implemented role-based access control, reducing unauthorized access incidents
• Implemented a comprehensive database backup strategy, ensuring data integrity and disaster recovery readiness
• Streamlined database warehouse management by implementing database partitioning, achieving a 50% reduction in query response times and supporting exponential data growth
• Facilitated cross-functional collaboration by providing database training sessions to non-technical staff

Facilitated new employee orientation and onboarding processes

• Utilized Webshipper to manage shipping of NEO print items to Sandia CA site
• Reviewed data from the Onboarding Buddy System against the NEO spreadsheet
• Conducted queries via the Onboarding Buddy System interface
• Presented in weekly New Employee Orientation sessions
• Collaborated with Talent Acquisition team to organize events for Sandia interns
• Achieved a 95% accuracy rate in data reconciliation between the Onboarding Buddy System and the NEO spreadsheet
• Implemented improvements to the Onboarding Buddy System, enhancing its functionality
• Presented engaging and informative sessions during weekly New Employee Orientation
• Coordinated the delivery of 50 Division 3000 welcome baskets, enhancing the onboarding experience for new hires
• Fostered a sense of community among interns through the coordination of a successful community involvement event
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy
• Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection

• Provided excellent customer service by addressing inquiries and assisting with product selection
• Collaborated with team members to ensure smooth operations and a positive shopping experience

• Assisted children in engaging with science experiments, fostering an enjoyable and dynamic atmosphere
• Collaborated with fellow counselors to develop and execute educational activities aligned with the museum's mission