Rachel Tapia
South Bend,IN
Summary
I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CPO Primary Care Optician
Midwest Eye Consultants
03.2022 - Current
- Direct patient care when it comes to helping them pick out and order their glasses to fit their lifestyle
- Processing orders, insurance verification, daily optical reports, verifying prescriptions and fitting glasses to the patient once the glasses are in.
Customer Service/Office Manager
All Service Glass
07.2020 - 09.2021
- Worked to fulfill orders for automotive, residential and commercial jobs
- Managed technician schedules and charted their daily routes
- Cash handling, order processing, office maintenance and customer care were our focus.
Customer Service/Sales Associate
Family Express Corporation
12.2019 - 07.2020
- Building relationships with our customers to make us the finest small chain of convenience stores
- Cash handling, counting down register, cleaning, stocking, closing procedures and keeping up with daily and weekly tasks.
Assistant Activities Director for Alzheimer's Care Unit
Golden Living Center-FountainView Terrace
01.2019 - 12.2019
- Creating personal relationships with the residents on the ACU, knowing what their likes/dislikes are and keeping their minds and body active
- Responsible for creating monthly activity calendars for both ACU units, maintaining resident activity lists and in charge of completing all the daily activities on the calendar.
Member Service Representative
La Porte Community Federal Credit Union
01.2016 - 12.2018
- Daily member service which includes opening/ closing accounts, some cash handling, handling CD's/IRA's, ordering debit cards/checks, handling fraud, audit account cards and help audit loan files.
Pharmacy Technician
CVS Pharmacy
12.2014 - 01.2016
- Daily tasks that were assigned to each tech
- Entering prescriptions in drop off, pulling medication to be filled, filling each prescription, pulling expired medication off shelves, nightly and weekly ordering, calling patients and customer service.
Inventory Management Specialist
Wal-Mart Supercenter
07.2014 - 01.2015
- Worked in the back room using a Telzon to inventory all products for both General Merchandise as well as food to update the system with the actual on hand of products
- Also going through to pull the back stock out of the bins to send to the floor to be stocked.
Shift Leader/Management
Speedway LLC
06.2010 - 06.2014
- Balancing the safe, Counting down drawers, Running audits on CSR's drawers, Checking in vendors, Managing and posting invoices, Doing daily counts, Handling GARDA, Running daily sales reports and working with and training all new employees.
Customer Service Representative for Bank of America
Sykes Enterprises
07.2008 - 08.2009
- Handled phone calls in a call center setting in regards to personal Checking and Savings accounts, as well as some experience handling Credit Cards, Loans, Business Accounts, Line of Credit and IRA's for Bank of America
- I helped customers from things such as checking account balances, transferring money, purchasing checks or opening both Checking and Savings accounts.
Education
Major in Business Management, Minor in Psychology-Online Courses -
University of Phoenix
07.2010
Core40 Diploma -
Knox Community High School
Knox, IN05.2007
Skills
- Positive Customer/Member Service
- Computer navigation and software proficiency (Microsoft Office, Adobe, LEAN, Excel, BlueCube)
- Task-oriented
- Multi-tasking
- Organization
- Dedication to company and customers
- Computer Skills
Certification
- CPO Certification, AOA, May 2024
Timeline
CPO Primary Care Optician
Midwest Eye Consultants
03.2022 - Current
Customer Service/Office Manager
All Service Glass
07.2020 - 09.2021
Customer Service/Sales Associate
Family Express Corporation
12.2019 - 07.2020
Assistant Activities Director for Alzheimer's Care Unit
Golden Living Center-FountainView Terrace
01.2019 - 12.2019
Member Service Representative
La Porte Community Federal Credit Union
01.2016 - 12.2018
Pharmacy Technician
CVS Pharmacy
12.2014 - 01.2016
Inventory Management Specialist
Wal-Mart Supercenter
07.2014 - 01.2015
Shift Leader/Management
Speedway LLC
06.2010 - 06.2014
Customer Service Representative for Bank of America
Sykes Enterprises
07.2008 - 08.2009
Major in Business Management, Minor in Psychology-Online Courses -
University of Phoenix
Core40 Diploma -
Knox Community High School
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