Rachel Turner
Summary
Detail-oriented and knowledgeable Medical Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Well-qualified professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 6 years of related experience, diligent nature and expertise in electronic records management.
Overview
10
10
years of professional experience
Work History
Medical Office Manager
Pinellas Internal Medicine Specialists
04.2017 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Arrange for necessary maintenance or repair work.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Coordinate meetings for doctors on staff.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
- Oversaw accounting, budgeting, and financial reporting.
- Submit insurance authorizations and referrals.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
Account Representative
Hasbro, Inc.
09.2016 - 04.2017
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Researched and recommended new products to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
Guest Service Representative
Babies "R" Us
08.2013 - 08.2016
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
First Baptist Christian School
Pinellas Park, FL06.2003
Skills
- Electronic Health Records Systems
- Effective Multitasking
- Document Review
- Office Supplies and Inventory
- Outpatient Clinical Platforms
- Patient Demographics
- Patient Admission
- Inventory Maintenance
- Schedule Creation
- Planning and Prioritization
- Patient Needs Assessment
- Patient Relations
Timeline
Medical Office Manager
Pinellas Internal Medicine Specialists
04.2017 - Current
Account Representative
Hasbro, Inc.
09.2016 - 04.2017
Guest Service Representative
Babies "R" Us
08.2013 - 08.2016
High School Diploma -
First Baptist Christian School
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