Rachel Turner
Summary
Detail-oriented and knowledgeable Medical Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Well-qualified professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 6 years of related experience, diligent nature and expertise in electronic records management.
Overview
10
10
years of professional experience
Work History
Medical Office Manager
Pinellas Internal Medicine Specialists
St. Petersburg, FL
04.2017 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Arrange for necessary maintenance or repair work.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Coordinate meetings for doctors on staff.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created organized filing system to manage department documents.
- Oversaw accounting, budgeting, and financial reporting.
- Submit insurance authorizations and referrals.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
Account Representative
Hasbro, Inc.
Pinellas Park, FL
09.2016 - 04.2017
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Researched and recommended new products to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
Guest Service Representative
Babies "R" Us
Clearwater, FL
08.2013 - 08.2016
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
First Baptist Christian School
Pinellas Park, FL06.2003
Skills
- Electronic Health Records Systems
- Effective Multitasking
- Document Review
- Office Supplies and Inventory
- Outpatient Clinical Platforms
- Patient Demographics
- Patient Admission
- Inventory Maintenance
- Schedule Creation
- Planning and Prioritization
- Patient Needs Assessment
- Patient Relations
Timeline
Medical Office Manager
Pinellas Internal Medicine Specialists
04.2017 - Current
Account Representative
Hasbro, Inc.
09.2016 - 04.2017
Guest Service Representative
Babies "R" Us
08.2013 - 08.2016
High School Diploma -
First Baptist Christian School